Cheyanne Derbyshire
Angola
Summary
Dynamic Parts Representative at Forest River with a proven track record in parts identification and customer service excellence. Skilled in inventory management and team collaboration, I enhanced customer satisfaction through effective problem-solving and training initiatives, ensuring timely order fulfillment and operational efficiency. Committed to delivering high-quality service and fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Parts Representative
Forest River
06.2021 - Current
- Assisted customers in identifying and selecting appropriate parts for various machinery.
- Maintained inventory accuracy by regularly updating stock levels and organizing product displays.
- Responded to customer inquiries regarding product availability and specifications.
- Collaborated with team members to ensure timely order fulfillment and efficient service delivery.
- Supported training initiatives for new staff on product knowledge and customer service techniques.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
- Maintained a clean and organized work environment that facilitated efficient operations within the parts department.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring swift resolution of issues to enhance customer satisfaction.
Caregiver
True Care Health
03.2024 - 01.2025
- Provided compassionate care and support to clients, ensuring comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered medication and monitored health conditions, maintaining accurate records.
- Collaborated with healthcare professionals to develop and implement care plans.
- Trained new caregivers on best practices for client care and safety protocols.
- Enhanced communication between clients, families, and medical staff to ensure continuity of care.
- Implemented personalized activities to improve clients' physical and mental engagement.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Team Leader
LSC Communications
04.2015 - 03.2018
- Led cross-functional teams to enhance operational efficiency and improve workflow processes.
- Implemented training programs for new team members, fostering a culture of continuous improvement.
- Developed strategic initiatives to streamline project management and reduce turnaround times.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Coordinated team efforts to meet project deadlines while ensuring high-quality standards were maintained.
- Mentored junior staff, promoting professional development and knowledge sharing within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Shipper
LSC Communications
04.2015 - 03.2018
- Coordinated shipping schedules to optimize delivery timelines and reduce delays.
- Managed inventory levels to ensure accurate stock availability for outbound shipments.
- Trained new team members on safety protocols and efficient packing methods.
- Oversaw quality control processes to maintain compliance with shipping standards.
- Collaborated with cross-functional teams to address and resolve shipping discrepancies promptly.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
- Processed and restocked returns.
- Coordinated storage locations and product movements.
Machine Operator
LSC Communications
04.2015 - 03.2018
- Operated machinery to ensure efficient production flow and meet quality standards.
- Monitored equipment performance, identifying and addressing malfunctions promptly.
- Trained new operators on safety protocols and machine operations for improved efficiency.
- Streamlined workflow processes, reducing downtime through effective troubleshooting techniques.
- Conducted routine maintenance checks to enhance reliability of production equipment.
- Collaborated with team members to achieve daily production goals and maintain operational efficiency.
- Ensured compliance with safety regulations, fostering a safe working environment for all staff.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Spot Welder
Hudson Industries Inc
02.2011 - 06.2013
- Operated spot welding machines to join metal components with precision.
- Monitored production processes to ensure quality and adherence to safety standards.
- Conducted routine maintenance on welding equipment to enhance performance and reliability.
- Trained new team members on safe welding practices and machine operation.
- Inspected finished products for defects, ensuring compliance with industry specifications.
- Increased productivity by troubleshooting and resolving welding issues in a timely manner.
- Trained new employees on spot welding techniques, reducing learning curve and increasing overall team performance.
- Conducted regular inspections of finished welds to ensure compliance with industry standards.
Education
High School Diploma -
Angola High School
Angola, INSkills
- Parts cataloging
- Shipping and receiving
- Warehouse operations
- Health and safety
- Returns processing
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Email communication
- Forklift operation
- Parts installation
- Training and coaching
- Inventory management
- Sales training
- Order fulfillment
- Shipping coordination
- Supply orders
- Inventory auditing
- Coordinating paperwork
- Parts recommendation
- Replacement parts identification
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Customer communication
- Relationship building
Timeline
Caregiver
True Care Health
03.2024 - 01.2025
Parts Representative
Forest River
06.2021 - Current
Team Leader
LSC Communications
04.2015 - 03.2018
Shipper
LSC Communications
04.2015 - 03.2018
Machine Operator
LSC Communications
04.2015 - 03.2018
Spot Welder
Hudson Industries Inc
02.2011 - 06.2013
High School Diploma -
Angola High School
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