Cheyanne Eppard

Patient Access Associate

UVA Health

Charlottesville, VA

11.2023 - Current

Scheduled appointments for patients according to their needs and preferences.
Entered medical codes into the electronic health record system accurately.
Greeted patients and visitors in a friendly, professional manner.
Verified patient information through insurance eligibility checks.
Assisted with registration of new patients and updating existing patient records.
Maintained an organized filing system for patient information and documentation.
Provided customer service to address inquiries or complaints from patients or family members.
Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
Answered telephone calls promptly, routing them to appropriate personnel as necessary.
Explained policies and procedures regarding payment plans and financial assistance programs to patients.
Coordinated with clinical staff regarding changes in patient status or care plans.
Ensured all forms were completed correctly prior to submitting them for processing.
Attended departmental meetings regularly to stay updated on policy changes.
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Instructed patients on policies and required actions for different types of appointments and procedures.
Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Maintained strong call control and quickly worked through scripts to address problems.
Updated customer accounts, addresses and contact information within call management databases.