Cheyanne Fisher
Akron,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success specializing in quality, speed and process optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Spark
Akron, OH
01.2025 - Current
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Maintained clean and orderly appearance while on shift.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Package Handler
Amazon
Akron, OH
08.2024 - 01.2025
- Operated material handling equipment to efficiently transport packages within fulfillment center.
- Sorted and organized packages to streamline shipping processes and enhance workflow efficiency.
- Collaborated with team members to maintain safety standards and minimize workplace hazards.
- Conducted quality checks on packages to ensure accuracy and compliance with company standards.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Assistant Retail Manager
CitiTrends
Akron, OH
11.2023 - 08.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Area Leader
McDonald's
Akron, OH
07.2022 - 11.2023
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
- Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
- Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
- Performed cash, and card transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Associate
Kids Footlocker
Atlanta, GA
07.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Tri-Cities Highschool
Atlanta, GA05.2021
Skills
Sales expertise
Customer service
Teamwork and collaboration
Multitasking and organization
Problem-solving
Interactive communication skills
Certification
- Certified Assistant Retail Manager, CitiTrends - 2023
- Certified Area Lead, McDonald’s - 2022
Timeline
Delivery Specialist
Spark
01.2025 - Current
Package Handler
Amazon
08.2024 - 01.2025
Assistant Retail Manager
CitiTrends
11.2023 - 08.2024
Area Leader
McDonald's
07.2022 - 11.2023
Retail Sales Associate
Kids Footlocker
07.2021 - 06.2022
Tri-Cities Highschool