Summary
Overview
Work History
Education
Skills
Personal Information
REFERENCES
Timeline
Generic

Cheyanne Gruetzmacher

Greendale,WI

Summary

Results-driven and customer-focused sales specialist with a proven track record of exceeding sales targets. Well-versed in inventory management, departmental training, billing and collection, various point of sale operation systems, company goal and growth tracking, employee engagement strategies, and client account management. Employs excellent leadership skills, multi-tasking strengths, and is skilled in providing creative solutions. Friendly and energetic with strong communication and organizational abilities. Seeking a challenging position to utilize strong interpersonal and negotiation skills, deep product knowledge, and a strategic approach to drive revenue growth.

Overview

5
5
years of professional experience

Work History

Mercantile Sales Lead

ART OF JOY
08.2023 - Current
  • Lead department training sessions with HR manager
  • Maintain updated retail upselling and suggestive selling tactics
  • Monitor and replenish inventory with an emphasis on organizational efficiency
  • Handcraft beverages and other assorted food items that exceed...
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Assistant Branch Manager / Inventory Manager

HAND AND STONE
03.2021 - 08.2023
  • Handled inventory management and data points for acquirement
  • Set goals and expectations for each department, tracked progress, coached team on opportunities for performance improvement
  • Oversaw client accounts and ensured billing accuracy
  • Improved collections department success by 30%
  • Lead team in overall sales percentage increase by 15%
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed sales strategy to meet established sales objectives.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Generated financial and operational reports to assist management with business strategy.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Retail sales associate

Garage Clothing
01.2021 - 02.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Server

Old Aged Home
03.2019 - 01.2020
  • Arranged and prepared tables for residents to offer memorable experiences to residents .
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with the residents
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Greendale High School
Greendale, WI
06.2021

Skills

  • Problem Solving
  • Customer Relationship Management (CRM)
  • Inventory Management
  • Account Management
  • POS System Operations
  • Billing and Invoice Processing
  • Microsoft Office (Excel, Word, PowerPoint, Teams)
  • Relationship Selling
  • Customer Retention
  • Customer Service
  • Inventory and Stocking
  • Client Relationship Building
  • Meeting Sales Goals
  • Sales Initiatives
  • Sales Closing
  • Stockroom Management

Personal Information

Title: Inventory Management / Sales Specialist

REFERENCES

REFERENCES

Delilah Lightfoot

Operations Manager / HR and Payroll

414.617.3411

DelilahBLightfoot@gmail.com

Jessica Howie

Lead Trainer | Hand and Stone

920.420.1933

Emberzspa@gmail.com

Additional references upon request

Timeline

Mercantile Sales Lead

ART OF JOY
08.2023 - Current

Assistant Branch Manager / Inventory Manager

HAND AND STONE
03.2021 - 08.2023

Retail sales associate

Garage Clothing
01.2021 - 02.2021

Server

Old Aged Home
03.2019 - 01.2020

High School Diploma -

Greendale High School

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Cheyanne Gruetzmacher