Summary
Overview
Work History
Education
Skills
Timeline
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Cheyanne Hatcher

Cheyanne Hatcher

Winston-Salem,NC

Summary

Dynamic professional with a strong background in customer service and inventory management at Burger King. Proven ability to enhance team performance through effective training and conflict resolution. Skilled in upholstery techniques, ensuring high-quality repairs and restorations. Committed to maintaining safety compliance and fostering a collaborative work environment. I'm very passionate in working, catch on easily to tasks. Eager to learn and I wasn't to expand my horizons.

Overview

2025
2025
years of professional experience

Work History

Upholstery Apprentice

Ashley Furniture
  • Maintained a clean, safe work environment to ensure smooth operations and minimize accidents.
  • Exceeded expectations on numerous occasions by going above and beyond to complete projects ahead of schedule without sacrificing quality.
  • Communicated effectively with customers regarding their preferences, concerns, and desired outcomes for each project.
  • Contributed to a positive team atmosphere by actively participating in staff meetings, training sessions, and company events.
  • Maintained a strong knowledge base regarding the latest upholstery materials and techniques, keeping up-to-date within the industry and providing valuable insights when necessary.
  • Demonstrated strong attention to detail while cutting, sewing, and assembling upholstered furniture pieces.
  • Ensured timely completion of projects by effectively managing workload and meeting deadlines.
  • Enhanced customer satisfaction by providing expert upholstery repair and restoration services.
  • Applied relevant skills such as measuring accurately and sewing fabric panels together seamlessly for a polished final result.

Manager (shift Lead)

Burger King
10.2020 - 07.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Optimized inventory management with accurate forecasting, streamlined ordering processes, and efficient stock rotation.
  • Enhanced team performance by developing and implementing effective shift schedules and task assignments.
  • Streamlined operations for increased efficiency through regular process reviews and workflow improvements.
  • Provided comprehensive training to new employees, ensuring their rapid integration into the team''s workflow.
  • Maintained high safety standards through thorough training, regular inspections, and adherence to company policies.
  • .Oversaw facility maintenance tasks to ensure a clean, safe, and well-organized working environment for both employees and customers alike.
  • .Actively participated in recruitment efforts to attract top talent for various roles within the organization.
  • Boosted customer satisfaction with proactive problem-solving and timely resolution of issues.
  • .Conducted regular performance evaluations for continuous improvement in individual skills and overall productivity levels.
  • .Implemented cost-saving initiatives that resulted in reduced operating expenses without compromising on service quality or standards.
  • Improved employee retention rates by fostering a positive work environment and providing ongoing support to staff.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Set and oversaw weekly and special event menu plans.

Housekeeper

Embassy Suites
03.2020 - 08.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Education

I Haven't Finished 10th Grade. -

Mount Tabor
Winston-Salem, NC

Skills

  • Inventory management
  • Customer service
  • Employee training
  • Quality control
  • Safety compliance
  • Team collaboration
  • Conflict resolution
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Project coordination
  • Cost control
  • Furniture repair
  • Workshop organization
  • Color matching
  • Fabric selection
  • Adhesive application
  • Maintenance of equipment
  • Foam padding installation
  • Upholstery tools usage
  • Fabric measuring
  • Webbing application
  • Workspace maintenance
  • Team building
  • Safety procedures
  • Self motivation

Timeline

Manager (shift Lead)

Burger King
10.2020 - 07.2024

Housekeeper

Embassy Suites
03.2020 - 08.2020

Upholstery Apprentice

Ashley Furniture

I Haven't Finished 10th Grade. -

Mount Tabor

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Cheyanne Hatcher