Cheyanne Hawkins
Omaha,NE
Summary
Dedicated administrative professional well-versed in customer experience, team building and meeting departmental goals. Exceling at identifying customer needs and concerns to improve overall service.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
03.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Excel in customer service by engaging with customers, understanding their preferences, and providing personalized recommendations.
- Manage daily sales out-the-window reports, to meet store metrics and compete with other regional Starbucks.
Front Desk Receptionist
Coppermine Racquet and Fitness
08.2018 - 04.2020
- Prioritized customer service, greeting guests at front desk, engaging in conversations while managing check-in process.
- Addressed concerns through attentive listening and effective questioning in-person with clients and via phone calls.
- Managed appointment scheduling, collecting payments and various receptionist responsibilities.
- Efficiently handled mail, packages, ensuring prompt verification of receipt and distribution arrangements with vendors.
- Supported administrative tasks such as compile daily drawer filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Maryland08.2023
Skills
- Critical Thinking
- Conflict Resolution
- Communication Skills
- Customer Service
- Teamwork and Collaboration
- Microsoft 365
- Payment Processing
- Appointment Scheduling
- Administrative Support
- Store maintenance
Affiliations
- NAHAM - National Association for Healthcare Access Management
Timeline
Barista
Starbucks
03.2023 - Current
Front Desk Receptionist
Coppermine Racquet and Fitness
08.2018 - 04.2020
Bachelor of Science - Psychology
University of Maryland Global Campus
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