Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Timeline
Hi, I’m

Cheyanne Kaluhiokalani

Columbus,OH

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

6
years of professional experience

Work History

JPMorgan Chase & Co

Global Security – Command Center Team Lead
09.2021 - Current

Job overview

  • Lead, coach, motivate, challenge, and provide managerial guidance to the team
  • Execute management of project, program, and portfolio intake for the JPMorgan Chase Enterprise
  • Responsible for quality and clarity of requests submitted from throughout JPMorgan Chase
  • Lead team of 8 specialists to gather, review and maintain required AML/KYC information along with PII.
  • Conducted regular progress reviews(4 yearly) with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Developed 6 effective improvement plans in alignment with goals and specifications.

Amazon

Process Assistant
09.2019 - 05.2021

Job overview

  • Supported daily management of department duties, including allocating labor, leading meetings, and assigning job duties
  • Acted as an associate resource, trained associates, and ensured successful shift performance through tracking and reporting.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Conducted root cause analysis 2 times a month for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Allied Universal Security Services

Security Guard
04.2018 - 08.2019

Job overview

  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols 4 times per shift to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

Liberty University
Lynchburg

Ph.D. from Criminal Justice: Homeland Security
05.2025

University Overview

GPA: 3.7

Liberty University
Lynchburg

M.S. from Criminal Justice: Homeland Security
07.2020

University Overview

GPA: 3.66

Notre Dame College of Ohio
South Euclid, OH

B.A. from Criminal Justice
05.2019

University Overview

GPA: 3.0

Skills

  • AML
  • Commercial Banking
  • Communication skills
  • Compliance Requirements
  • Enterprise Risk Management
  • Information Security
  • Operational Risk
  • Project Management
  • Problem Solving
  • Time Management
  • Organization
  • Project Development
  • Coaching and Mentoring
  • Quality Control

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPersonal development programsCareer advancement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 18 staff members.

Timeline

Global Security – Command Center Team Lead

JPMorgan Chase & Co
09.2021 - Current

Process Assistant

Amazon
09.2019 - 05.2021

Security Guard

Allied Universal Security Services
04.2018 - 08.2019

Liberty University

Ph.D. from Criminal Justice: Homeland Security

Liberty University

M.S. from Criminal Justice: Homeland Security

Notre Dame College of Ohio

B.A. from Criminal Justice
Cheyanne Kaluhiokalani