Cheyanne Knickerbocker
Murrieta,CA
Summary
Experienced Front End Manager with expertise in customer service, cash management, and team leadership. Skilled in cultivating relationships and enhancing operational efficiency to drive business success.
Overview
11
11
years of professional experience
Work History
Front End Manager, Floral Manager, Bookeeper
Albertsons
Fountain Valley, California
08.2020 - 01.2026
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
Customer Service Representative
Disneyland Park
Anaheim, California
02.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Head Cashier
The Home Depot
Huntington Beach, California
03.2017 - 01.2019
- Supervised cash handling procedures to ensure accuracy and compliance with company standards.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Implemented inventory control measures to minimize discrepancies and improve stock management.
- Monitored cash register operations to maintain optimal performance and customer service.
- Coordinated scheduling of cashiers to ensure adequate coverage during peak hours.
- Led team meetings to discuss sales goals and improve service delivery.
shift Leader
Walgreens
Westminster, Colorado
01.2015 - 02.2017
- Coordinated shift schedules to optimize staff coverage and enhance operational efficiency.
- Trained team members on customer service protocols and product knowledge to improve service delivery.
- Resolved operational issues swiftly to minimize disruption and maintain service quality.
- Facilitated communication between management and staff to promote a cohesive work environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Westminster High School
Westminster, CA06-2014
Skills
- Customer service
- Cash management
- Inventory control
- Visual merchandising
- Payment processing
- Customer relationship management
Timeline
Front End Manager, Floral Manager, Bookeeper
Albertsons
08.2020 - 01.2026
Customer Service Representative
Disneyland Park
02.2019 - 07.2020
Head Cashier
The Home Depot
03.2017 - 01.2019
shift Leader
Walgreens
01.2015 - 02.2017
High School Diploma -
Westminster High School