Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheyanne Ochoa

Anaheim,CA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Walmart
Anaheim, CA
03.2015 - Current
  • Answered questions about current promotions and resolved issues according to store policies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Recommended merchandise to customers based on needs and preferences.
  • Placed special orders or called other stores to find desired items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers by answering questions and locating merchandise.
  • Demonstrated knowledge of store products and services.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Provided product information and answered customer questions.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Assisted customers with finding the right product for their needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.

Cashier

Kohls Department Store
Buena Park, CA
08.2014 - 12.2014
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.

Education

High School Diploma -

Fullerton Union High School
Fullerton, CA
03-2013

Skills

  • Self-Checkout Assistance
  • Store Opening and Closing
  • Problem-Solving
  • Time Management
  • Upselling Techniques
  • Product Knowledge
  • Flexible Schedule
  • Customer Service
  • Sales Goals Attainment
  • Engaging with Diverse Customers
  • Available Nights, Weekends and Holidays

Languages

English
Full Professional

Timeline

Retail Sales Associate

Walmart
03.2015 - Current

Cashier

Kohls Department Store
08.2014 - 12.2014

High School Diploma -

Fullerton Union High School

Similar Profiles

CREATE PROFILE
Cheyanne Ochoa