Cheyanne Pepple
Mt. Vernon,IL
Summary
Compassionate and skilled professional with experience in supporting youth development and facilitating communication. Known for effective behavior monitoring and progress documentation, contributing to a positive living environment and successful conflict resolution.
Overview
4
4
years of professional experience
Work History
Residential Youth Counselor
Spero Family Services
Mt Vernon, IL
11.2024 - Current
- Supported youth in daily activities and personal development sessions.
- Facilitated group discussions to enhance communication skills among residents.
- Assisted in maintaining a safe and supportive living environment for all residents.
- Monitored resident behavior and provided guidance during conflicts or challenges.
- Documented daily interactions and progress in resident logs accurately.
- Transported clients to appointments or other activities as necessary.
- Promoted healthy relationships between peers by facilitating conflict resolution strategies.
- Participated in team meetings with multidisciplinary staff members to discuss progress of cases.
Customer Service
More Guns
Mt. Vernon, IL
12.2022 - 09.2023
- Provided customer service support related to payment inquiries.
- Provided guidance to staff on customer service issues.
- Assessed customer service strategies to recommend improvements.
- Delivered prompt, accurate, and excellent customer service.
- Provided excellent customer service at all times.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Split Case Picker
Walgreens
Mt. Vernon, IL
01.2022 - 12.2022
- Picked products accurately from shelves using warehouse management system.
- Managed inventory levels by restocking shelves and organizing products efficiently.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Inspected products for quality assurance before packing for shipment.
- Followed safety guidelines to promote a secure working environment for all employees.
- Manually picked and packed products into cases, boxes or totes according to customer orders.
Education
High School Diploma -
Webber Township Highschool
Bluford06-2020
Skills
- Behavior monitoring
- Conflict resolution
- Progress documentation
- Group facilitation
- Daily activity support
- Customer relationship management
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Crisis intervention
- Empathy development
- Mental health support
- Multitasking
- Task prioritization
- Problem-solving
- Microsoft office
- Good Telephone Etiquette
- Recordkeeping
- Attention to detail
- Teamwork and collaboration
- Computer skills
Accomplishments
- Serving 6 years in the Illinois Army National Guard 2020-2026
Timeline
Residential Youth Counselor
Spero Family Services
11.2024 - Current
Customer Service
More Guns
12.2022 - 09.2023
Split Case Picker
Walgreens
01.2022 - 12.2022
High School Diploma -
Webber Township Highschool