Cheyanne Pitchford
CARTERET,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
THE COUNSELING CENTER
10.2021 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Streamlined new employee onboarding process, reducing ramp-up time for incoming staff members.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
SUPERVISOR
LOWE’S HOME IMPROVEMENT
12.2016 - 06.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Education
BACHELOR’S - PSYCHOLOGY
KEAN UNIVERSITY
Union12.2022
ASSOCIATE - PSYCHOLOGY
MIDDLESEX COUNTY COLLEGE
Edison, NJ05.2018
Skills
- Calendar Management
- Workflow Optimization
- Expense Reporting
- Invoice Processing
- Mail Handling
- Scheduling
- Strong Problem Solver
- Billing and Invoicing
- Customer Engagement
- HIPAA Compliance Understanding
- Multitasking Abilities
- Positive and Constructive Feedback
Timeline
ADMINISTRATIVE ASSISTANT
THE COUNSELING CENTER
10.2021 - Current
SUPERVISOR
LOWE’S HOME IMPROVEMENT
12.2016 - 06.2021
BACHELOR’S - PSYCHOLOGY
KEAN UNIVERSITY
ASSOCIATE - PSYCHOLOGY
MIDDLESEX COUNTY COLLEGE
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