Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyanne Pugh

Texarkana,TX

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Recreation Day Service Coordinator and Case Manage

GAIN Inc.
07.2023 - 09.2023
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.
  • Developed and maintained accurate records of programs and services.
  • Provided support to social service clients in navigating available resources.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Developed and implemented strategies to enhance quality of social services.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Administered and tracked client service payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Managed anywhere between 20- 50 clients a day in a day service treatment center.
  • Lead adult life skills groups, meet with clients on a one-to-one basis, and check in with them
  • Notes were to be submitted at the end of every day, on each client I saw, what we spoke about, and how they were doing.

FRN Specialist

Donnie Miller
02.2023 - 06.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Helped watch over roughly 30 stores across Arkansas.
  • On a day-to-day basis, I trained new employees on the Shell FRN promotions.
  • I as well as inspected each store, to make sure it was up to Shell standards.
  • Part of my job entailed pulling weeds, working the register, cleaning the outside and inside as well as handling the store's money and taking it to the bank.
  • I also helped with the lottery at the main office.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Collaborated with internal departments to align marketing campaigns.

Certified Case Manager

03.2022 - 08.2022
  • Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches
  • Gain

Recreational Day Service Coordinator, Service Coordinator

Gain Inc
02.2022 - 08.2022
  • I managed anywhere between 20-clients a day in a day service treatment center
  • During this time, I would lead basic adult life skills groups, meet with clients on a one- to-one basis and check in with them
  • At the end of the day, I am required to submit notes on each client detailing what they did for the day, if they participated in group, and how they are doing overall
  • Gain Inc.

Receptionist

01.2021 - 02.2022
  • As a receptionist my job was to answer the phones, help those on the phone and in-person navigate where they are needing to or whom they needed to be transferred to
  • I as well- informed people about what the business was, what I was working with, and what they do
  • I as well had to go through the mail and put it into the correct mailboxes
  • I as well did the checks and balances for all the case manager's check request sheets
  • As a receptionist, I as well showed new clients around the building and when needed helped them fill out their paperwork.

Cashier / Stocker

03.2019 - 01.2020
  • Properly and smoothly check out the customers and make sure they found everything they were looking for as well as enjoy their time shopping at Bargain Hunt
  • My other responsibilities included restocking some of the shelves and coke machines as well as cleaning up the bathrooms at night if I worked a closing shift.

Education

Bachelor of Arts - Psychology

University of Arkansas At Little Rock
Little Rock, AR
05.2023

Associates Degree - Liberal Arts and Sciences

Arkansas State University - Beebe
Beebe, AR
05.2020

High School Diploma -

Cabot High School
Cabot, AR
05.2018

Skills

  • Gauging care, budgeting
  • Planning, facilitating, evaluating
  • Medical needs, optimizing
  • Human services, behavioral
  • Health, social work, crisis
  • Intervention, documentation
  • Review, time management
  • Monitoring patients’ health
  • Microsoft word,
  • Customer Service,
  • Insurance verification
  • Medical billing
  • Communication
  • Hard-working,
  • Work independently as well as in a group or team setting looking for
  • Opportunities to gain more experience and knowledge
  • Multitasking Abilities
  • Dependable and Responsible
  • Attention to Detail
  • Teamwork and Collaboration
  • Clerical Support
  • Good Telephone Etiquette
  • Planning and Coordination
  • Cultural Awareness
  • First Aid/CPR

Certification

  • Qualified Behavioral Health Provider / ParaProfessional
  • CPR / First Aide

Timeline

Recreation Day Service Coordinator and Case Manage

GAIN Inc.
07.2023 - 09.2023

FRN Specialist

Donnie Miller
02.2023 - 06.2023

Certified Case Manager

03.2022 - 08.2022

Recreational Day Service Coordinator, Service Coordinator

Gain Inc
02.2022 - 08.2022

Receptionist

01.2021 - 02.2022

Cashier / Stocker

03.2019 - 01.2020

Bachelor of Arts - Psychology

University of Arkansas At Little Rock

Associates Degree - Liberal Arts and Sciences

Arkansas State University - Beebe

High School Diploma -

Cabot High School

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Cheyanne Pugh