Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheyanne Ramirez

Denver,CO

Summary

Dynamic Head Bartender at Bayou Bowl, adept in staff training and supervision, and fluent in Spanish, enhancing customer service and team efficiency. Leveraged strong communication skills to boost bar profitability and foster customer loyalty. Excelled in cash handling and POS system proficiency, significantly reducing discrepancies and waste. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Head Bartender

Bayou Bowl
09.2021 - 10.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Assisted with inventorying beverage stock and bar supplies.

Assistant Dog Groomer

Fluffie Puppie Mobile Grooming
03.2020 - 01.2021
  • Promoted upselling of additional services or products while keeping each client''s best interests in mind as well as their pets'' wellbeing.
  • Efficiently managed time by prioritizing tasks according to urgency, resulting in timely completion of all assignments.
  • Streamlined appointment scheduling processes using specialized software systems that led to reduced wait times for customers.
  • Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
  • Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
  • Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
  • Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
  • Maintained detailed client records for easy reference and scheduling future appointments.
  • Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
  • Delivered an outstanding customer experience by consistently meeting or exceeding expectations through high-quality grooming services.
  • Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
  • Developed expertise in different grooming styles for popular breeds, enhancing salon offerings to meet diverse client needs.
  • Assisted in the training of new team members, sharing expertise and best practices for providing exceptional pet care.
  • Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
  • Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Education

High School Diploma -

West Monroe High School
West Monroe, LA
03.2018

Skills

Staff Training and Supervision

Cash handling expertise

Attentive service

Clear and effective communication

Taking inventory

POS System proficiency

Strong Communication Skills

Fluency in Spanish

Managing cash register

Fast Learner

Age Identification checks

Bartending License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Head Bartender

Bayou Bowl
09.2021 - 10.2023

Assistant Dog Groomer

Fluffie Puppie Mobile Grooming
03.2020 - 01.2021

High School Diploma -

West Monroe High School

Similar Profiles

CREATE PROFILE
Cheyanne Ramirez