Cheyanne Richard
Peoria,AZ
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Proven track record of successfully implementing cost-effective solutions, enhancing productivity, and fostering innovation within [industry/sector] organizations. Adept at aligning business operations with corporate strategies to maximize growth and profitability. Sales Professional with 20 years of experience in B2B and B2C sales environments. Proven track record of exceeding sales targets, building strong client relationships, and driving revenue growth. Exceptional communication skills, strategic thinking, and a consultative approach to selling. Adept at identifying customer needs, delivering tailored solutions, and consistently delivering outstanding results.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer
Bio Janitorial Service Inc
08.2022 - Current
- Spearhead the overall strategic direction and operational execution of the company, overseeing 3 departments, a team of 7 direct reports and 120 janitors, floor techs, maintenance techs and supervisors
- Collaborate with the CEO and management team to develop and execute business strategies that drive revenue growth and market expansion
- Streamlined operational processes, resulting in a 100% increase in efficiency and 30% reduction in operational costs within the first year
- Led a successful campaign to remove a union and restructure how we oversee the Port of San Luis, resulting in a saved contract and satisfactory CPARS
- Implemented a data-driven approach to decision-making, leveraging analytics to identify opportunities for process optimization and resource allocation.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Managed crisis response to minimize potential negative impacts on company.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Customer Retention Specialist
Destination Travel, Simpleview Inc
11.2017 - 03.2022
- Achieved well over 100% quota for retention and account saves year over year, contributing to revenue increase and the continued success of the company especially important during COVID due to travel restrictions
- Built and maintained a robust pipeline, consistently closing an average of 40-60 deals per month
- Conducted effective sales presentations and product demonstrations, resulting in 80% conversion rate
- Developed and nurtured strong relationships with key clients, leading to renewals and referrals to secure new client business
- Utilized CRM software to track leads, manage opportunities, and maintain accurate sales records.
Account Manager
Jani-King
07.2016 - 09.2017
- Consistently met or exceeded monthly sales targets
- Conducted cold calls, attended industry events, and leveraged networking opportunities to expand the customer base
- Identified client pain points and presented tailored solutions, resulting in a 10% increase in customer satisfaction scores
- Played a key role in training new sales team members on product knowledge and sales techniques.
Owner of Freight Brokerage
CBY Logistics
09.2006 - 07.2026
- Develop and maintain relationships with shippers, carriers, and freight forwarders to facilitate efficient transportation solutions
- Negotiate pricing and contracts with carriers, ensuring competitive rates and mutually beneficial partnerships
- Manage a portfolio of 100’s of accounts, consistently meeting or exceeding monthly freight volume and revenue targets
- Utilize load boards, online platforms, and networking to source and secure available freight and carriers
- Coordinate the entire logistics process, from booking shipments to tracking and tracing deliveries
- Resolve any issues or disruptions that may arise during transportation, ensuring customer satisfaction and on-time deliveries
- Maintain accurate records of transactions, communications, and shipment details using industry-specific software
- Collaborate with the operations team to optimize routes, minimize costs, and streamline logistics processes
- Stay up-to-date with industry trends, regulations, and market conditions to make informed decisions
- Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
Education
Bachelor’s - Political Science
Pima Community College
Tucson, AZ2001
Skills
- Acquisition Integration
- Operational Oversight
- Expectation Management
- Adaptable and Flexible
- Improve Policies
- Advertising Initiatives
- Strategic Planning
- Executive Leadership
- Leadership and People Development
- Innovative and Visionary
- Personnel Development
- Budget Administration
- Analytical and Critical Thinker
- Risk and Mitigation Analysis
- Project Oversight
- Corporate Strategy and Development
- Change and Growth Management
- Operational Analysis
- Policy Development
- Business Development
- Cost Savings and Reduction
- Attention to Quality
- Operations Administration
- Contract Negotiation
- Business Administration
- Defining Company Vision
- Planning and Execution
- Customer Experience Control
- Recruitment and Retention
- Mission and Vision
- Results Orientation
- Cross-Functional Collaboration
- Articulate Communication
- Marketing
- Industry Expertise
- Sales Growth
- Develop Business Structures
- Quality Control Planning
- Process Improvement
- Business Analysis
- Management
- Management Team Leadership
- Strategize Plans
- Google AdWords
- Business Consulting
- Manage Programs
- Benefits Administration
Timeline
Chief Operating Officer
Bio Janitorial Service Inc
08.2022 - Current
Customer Retention Specialist
Destination Travel, Simpleview Inc
11.2017 - 03.2022
Account Manager
Jani-King
07.2016 - 09.2017
Owner of Freight Brokerage
CBY Logistics
09.2006 - 07.2026
Bachelor’s - Political Science
Pima Community College
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