CHEYANNE ROBERTS
Mattawan
Summary
Compassionate and dedicated behavioral health professional with hands-on experience in addiction recovery, intake assessment, and peer support. Skilled in guiding individuals through the recovery process with empathy, structure, and professionalism. Demonstrates strong clinical judgment, patient advocacy, and a collaborative spirit while working with multidisciplinary teams. Passionate about helping others achieve sustainable behavioral health outcomes through individualized care and evidence-based practices.
Professional Intake Specialist with strong ability to assess client needs and provide appropriate resources and support. Skilled in active listening, crisis intervention, and case management. Known for fostering team collaboration and adapting to changing client and organizational needs. Reliable and focused on delivering impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake Counselor
Enlightened Recovery
11.2024 - Current
- Boosted staff morale through active participation in team-building activities and sharing insights on successful counseling techniques during meetings or trainings sessions.
- Promoted client confidentiality by adhering to strict privacy policies and maintaining secure recordkeeping systems.
- Contributed to a positive team environment through effective coordination with colleagues on case management tasks.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed clients'' physical, emotional, and social needs.
- Elevated overall service quality through regular evaluations of counseling methods and continuous improvements in response to feedback from both clients and supervisors.
- Conducted comprehensive assessments of client needs, skillfully navigating sensitive topics while gathering essential information for accurate evaluation purposes.
- Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
- Increased successful referrals to community resources through comprehensive research and collaboration with local agencies.
- Enhanced the efficiency of the intake process by maintaining accurate records and streamlining documentation procedures.
- Provided follow-up support for clients after initial intake sessions, ensuring they were making progress toward their goals and addressing any concerns or challenges along the way.
- Assisted clients in overcoming barriers, advocating for their needs within internal departments or external organizations when necessary.
- Facilitated smooth transitions between various service providers by coordinating care plans across multiple disciplines as needed for each client''s unique situation.
- Provided crisis intervention services when needed, quickly assessing situations and connecting clients with emergency resources or support networks as appropriate.
- Utilized data-driven approaches to evaluate program success, adjusting strategies as necessary based on client outcomes and feedback.
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
- Assisted clients in exploring feelings and understanding behaviors.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Developed treatment plans to help clients build self-confidence and resilience.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Substance Use Disorder Peer Recovery Coach
Van Buren Community Mental Health
07.2024 - Current
- - Offer peer support and mentorship to individuals in recovery, creating a safe, judgment-free environment.
- - Conduct outreach and re-engagement efforts to support ongoing patient connection.
- - Administer and collect GPRA surveys for program monitoring and effectiveness evaluation.
- - Assist clients with navigating community resources, housing, employment, and healthcare referrals.
Recovery Coach
Van Buren Community Mental Health
07.2024 - 11.2024
- - Conduct intake assessments, document patient histories, and determine appropriateness for treatment.
- - Facilitate new patient orientation and educate clients on program rules and expectations.
- - Assist in the development of individualized treatment plans alongside the clinical team.
- - Provide therapeutic support through motivational and educational group sessions.
- - Coordinate discharge planning and ensure timely communication with patients and families.
- - Ensure patient safety through ongoing observation and facility walk-throughs, identifying hazards and supporting crisis management.
- - Process insurance verifications and maintain accurate administrative documentation.
- - Uphold patient rights and support individuals in filing complaints or grievances when needed.
- Gathered information about useful resources and helped coordinate referrals.
- Testified in court regarding client behavior, treatment goals and progress.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Contributed to program improvement initiatives by providing feedback on curriculum content based on client needs and experiences.
Custodian / Janitor
Charles River Laboratories
04.2022 - 05.2024
- - Performed daily sanitation of labs, restrooms, and office spaces to maintain health and safety standards.
- - Managed waste disposal, recycling, and surface disinfection, supporting a clean clinical research environment.
Assembler / Tech Support / Customer Service
Humphrey Products
04.2016 - 01.2019
- - Led valve assembly operations on various production lines, including technical support and troubleshooting.
- - Assisted in voltage calibration and pressure testing of pneumatic products.
- - Worked closely with engineering and sales teams to meet quality assurance standards.
Production Worker
Summit Polymers
04.2015 - 10.2015
- - Operated molding equipment, conducted quality checks, and maintained production efficiency.
- - Learned and executed multiple roles on the production line to ensure smooth workflow.
Education
GED -
Workforce Development Agency
Lansing, MI01.2011
Skills
- Clinical & Counseling:
- Substance Abuse Counseling - Motivational Interviewing - Intake Assessment - Group Therapy - Relapse Prevention - Client Advocacy - Treatment Planning - Discharge Coordination
- Communication & Interpersonal:
- Empathy Development - Conflict Resolution - Team Collaboration - Coaching Techniques - Boundary Setting
- Technical & Administrative:
- Microsoft Office Suite - Typing - Case Documentation - Insurance Verification - Quality Inspection
- Other Experience:
- Custodial & Sanitation - Mechanical Assembly - Customer Service - Autism Support - Warehouse Operations
- Client advocacy
- Assessment skills
- Motivational interviewing
- Ethical practice
- Documentation proficiency
- Office administration
- HIPAA
- Mental health support
- Care planning
- Crisis intervention
- Suicide prevention
- Intervention planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- - CPR Certified
- - First Aid Certified
- - Food Handler Certification
- - Valid Driver's License
Timeline
Intake Counselor
Enlightened Recovery
11.2024 - Current
Substance Use Disorder Peer Recovery Coach
Van Buren Community Mental Health
07.2024 - Current
Recovery Coach
Van Buren Community Mental Health
07.2024 - 11.2024
Custodian / Janitor
Charles River Laboratories
04.2022 - 05.2024
Assembler / Tech Support / Customer Service
Humphrey Products
04.2016 - 01.2019
Production Worker
Summit Polymers
04.2015 - 10.2015
GED -
Workforce Development Agency
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