Cheyanne Strain
Dothan,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Customer Service/Sales Rep
American Customer Care
02.2023 - Current
- Help customers place orders or upgrade their automatic shipping orders
- Rescheduling ship out dates or cancellations
- Billing management, updating credit/debit cards, and or their address
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Managed over 50 to 70 customer calls per day
Customer Service Representative Agent/Sales Associate
Teleperformance/T-Mobile And Sprint
06.2021 - 12.2022
- Upgrading phones or plans
- Bill management or going over a bill with an customer
- Updating addresses or credit/cards on file.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
Order Taker/Window Cashier
McDonald's
02.2021 - 06.2021
- Entered orders into computer system quickly and in proper sequence.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Checked outgoing orders for accuracy before delivery.
- Used downtime between customer orders to fulfill other guest services.
Front Window Cashier
Dairy Queen Grill & Chill
05.2020 - 01.2021
- Order taker, and meal prep
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Set up front-end merchandise displays to attract customers and showcase store products
Dishwasher
Big Mike's
09.2018 - 09.2019
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
High school diploma -
Ashford High School
Ashford05.2020
Skills
- Telemarketing
Technical Support
Retail Sales
Salesforce
Complex Problem-Solving
Timeline
Customer Service/Sales Rep
American Customer Care
02.2023 - Current
Customer Service Representative Agent/Sales Associate
Teleperformance/T-Mobile And Sprint
06.2021 - 12.2022
Order Taker/Window Cashier
McDonald's
02.2021 - 06.2021
Front Window Cashier
Dairy Queen Grill & Chill
05.2020 - 01.2021
Dishwasher
Big Mike's
09.2018 - 09.2019
High school diploma -
Ashford High School
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