CHEYANNE WEBBER
Georgetown,TX
Summary
Challenging customers relation positions that focuses on sales, retention, and resolutions. Seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction.
Overview
1
1
year of professional experience
Work History
Customer Experience Advisor
VXI, Global Solutions
07.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in the development of support documentation to enhance team training and onboarding processes.
- Collaborated with cross-functional teams to ensure seamless communication regarding customer feedback and requests.
- Monitored customer interactions to identify trends and recommend process improvements for enhanced satisfaction.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Member Relations Specialist
Humach
- Scheduling appointments for covid 19, answered 311 informational questions, assisting members with canceling memberships and working part of a retention group to keep the customer. Handling calls via 8x8 and script, guiding members on password changes and how to access there account.
Sales Agent
Sears
- Generating leads, meeting, or exceeding sales goals. Negotiating and helping determine pricing schedules for products. Understanding, coordinating, and promoting marketing and company programs. Preparing, submitting, and obtaining sales, C deposit, and balance of payments. Following up with clients and potential clients to evaluate needs or promote products and services.
Education
GED -
GED Testing Services
Georgetown, TX04-2025
Skills
- Communication
- Problem-solving
- Empathy
- Active listening
- Time management
- Negotiation
- Product knowledge
- Persuasive speaking skills
- Adaptability
- Strong phone skills
LANGUAGES
English | Native
Timeline
Customer Experience Advisor
VXI, Global Solutions
07.2024 - Current
Member Relations Specialist
Humach
Sales Agent
Sears
GED -
GED Testing Services
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