Cheyanne Weber
Office Manager
Woodland,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Pacific Housing, Inc
Sacramento, California
11.2017 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting rooms and materials and recorded important information.
- Coordinated special projects and managed schedules.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Conducted quarterly audits of environmental management compliance.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Prepared records and data for regular audits.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed clerical tasks such as filing, copying and distributing mail.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Insurance Sales Representative
Farmers Insurance- Cheri Gastineau
Woodland, California
11.2015 - 11.2017
- Maintained detailed records of customer information and policy sales.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Handled approximately one hundred outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Sold auto, home, life and other various insurance products to individuals, families, and businesses in the state of CA.
Office Representative- State Farm Team Member
State Farm- Kellie Thorman
Minot , North Dakota
02.2013 - 10.2016
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Prepared meeting rooms and materials and recorded important information.
- Verified accuracy of business records by consistently updating customer information.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected, analyzed and validated agency commissions.
Education
Bachelor of Science - Small Business Administration And Management
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Del Oro High School
Loomis, CA06.2012
Skills
Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Project Management
- Relationship building
- Account Reconciliation
- Presentation design
- Business administration
- Auditing partnership files to ensure they are in compliance with Federal and state regulations
- Data and Reports presentation skills
- Auditing experience
- Report preparation
- In-depth understanding of Low-Income Housing Tax Credit Programs
- In-depth understanding of state property tax exemption regulations
- QuickBooks knowledge
- MS Office
- Self-Motivated
- Google Workspace
- Contract negotiations
- Clear oral/written communication
Certification
- CNP - Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
Office Manager
Pacific Housing, Inc
11.2017 - Current
Insurance Sales Representative
Farmers Insurance- Cheri Gastineau
11.2015 - 11.2017
Office Representative- State Farm Team Member
State Farm- Kellie Thorman
02.2013 - 10.2016
Bachelor of Science - Small Business Administration And Management
Indiana University - Purdue University Indianapolis
High School Diploma -
Del Oro High School
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