Hi, I’m
Cheyanne Furr
Lockport,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
years of professional experience
Work History
Flexco
Receptionist/Office Assistant
01.2024 - 02.2024
Job overview
- Greeted incoming visitors, customers, workers, executives, and vendors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct extensions and/or departments.
- Scanning outbound data papers into electronic files and filing the paper copies.
- Manual invoicing, sending order acknowledgements, updating order ship dates, and creating canadian invoices.
- Updating daily product numbers 2-3 times a day.
- Organize catering orders for executive meetings.
- Sorting, stamping, and sending/receiving daily mail.
- Kept reception area clean and neat to give visitors positive first impression.
S&S Activewear
Order Puller
09.2022 - 01.2024
Job overview
- Pulling multiple orders accurately and in a timely matter.
- Checked each order for completeness and accuracy.
- Driving a cart with train attachments for picking 4 to 22 orders at once.
- Packing and labeling orders to be shipped.
- Operating a bagging to bag and seal small orders.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Checked inventory and selected products from specific locations based upon availability.
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
Flexco
Receptionist
12.2021 - 04.2022
Job overview
- Greeted incoming visitors, customers, workers, executives, and vendors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct extensions and/or departments.
- Scanning outbound data papers into electronic files and filing the paper copies.
- Manual invoicing, sending order acknowledgements, updating order ship dates, creating canadian invoices, entering rebate information into the monthly spreadsheet.
- Updating daily product numbers 2-3 times a day.
- Sorting, stamping and sending/receiving daily mail.
- Kept reception area clean and neat to give visitors positive first impression.
Kohl's
Jewelry Sales Lead
05.2019 - 08.2021
Job overview
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Perform inventory count of fine jewelry cases once a week.
Kohl's
Customer Service/POS/OMNI
10.2016 - 08.2021
Job overview
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Created user-friendly guides to help customers better understand complex product features or billing statements.
- Pick and pack online order accurately and in a time sensitive way.
- Help customers with their order pick up or canceling orders.
Education
Lockport Township High School Lockport, IL
High School Diploma
06.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Service-oriented mindset
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Microsoft Office
- Payment Processing
- Courteous and Professional
- Computer Proficiency
Timeline
Receptionist/Office Assistant
Flexco
01.2024 - 02.2024
Order Puller
S&S Activewear
09.2022 - 01.2024
Receptionist
Flexco
12.2021 - 04.2022
Jewelry Sales Lead
Kohl's
05.2019 - 08.2021
Customer Service/POS/OMNI
Kohl's
10.2016 - 08.2021
Lockport Township High School
High School Diploma
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