Cheyanne Krystal Jackson
San Antonio,TX
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes effective communication and problem-solving skills to enhance guest experiences and streamline daily operations. Track record of fostering collaborative team environment and ensuring high standards of service.
Overview
14
14
years of professional experience
Work History
Waitress ``
Zetener's Daughter Steakhouse`
03.2015 - 01.2020
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new waitstaff on menu details and customer interaction best practices.
- Kept server areas clean and stocked to increase efficiency while working tables.
Customer Service RepresentativeTeam Lead
Sitel
06.2011 - 02.2017
- Managed high-volume customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Wait Staff Member
Exedrel Catering
01.2009 - 08.2011
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cocktail Waitress
Maximus Gentleman's Club
04.2006 - 04.2009
- Delivered exceptional customer service while efficiently managing multiple drink orders.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with bartenders to ensure timely and accurate drink preparation.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
Education
General Studies
Brownwood High School
Brownwood, TX05-2005
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Active listening
- Time management
- High volume dining
- Tableside service
- Food presentation
- Beverage preparation
- Compliance standards
- Front-of-house display creation
- Conflict resolution
- Wine service
- Hospitality and accommodation
- Team management
- CRM software
- Call center experience
- Skill development
- Production goal setting
- Inbound and outbound calls
- Data entry
- Product knowledge
- Regulatory compliance
- Teamwork
- Attention to detail
- Multitasking and organization
- Organizational skills
- Team leadership
- Phone and email etiquette
- Microsoft office
- Interpersonal skills
- MS office suite
- Adaptability
- Quality assurance
certifications
Food Handler's
TABC cerification
Timeline
Waitress ``
Zetener's Daughter Steakhouse`
03.2015 - 01.2020
Customer Service RepresentativeTeam Lead
Sitel
06.2011 - 02.2017
Wait Staff Member
Exedrel Catering
01.2009 - 08.2011
Cocktail Waitress
Maximus Gentleman's Club
04.2006 - 04.2009
General Studies
Brownwood High School
Similar Profiles
Rylan DavisRylan Davis
Bartender /Server at Daughter ThaiBartender /Server at Daughter Thai
Shelby CagleShelby Cagle
Stay at Home Mother at My DaughterStay at Home Mother at My Daughter
KAYLIE MOOREKAYLIE MOORE
Radiology Technician Assistant at Kings Daughter Medical CenterRadiology Technician Assistant at Kings Daughter Medical Center
JAH RUIZJAH RUIZ
Home Maintenance Tech at Self-employeed ContractorHome Maintenance Tech at Self-employeed Contractor
TABITHA BARBERTABITHA BARBER
Cost Accountant II at Park USA/Northwest Pipe CompanyCost Accountant II at Park USA/Northwest Pipe Company