Cheyeann Myers-Campbell
Charlotte,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Resolution Specialist
Corix Group of Companies
08.2023 - Current
- Provided customer service and resolution to inquiries received via telephone, email, and web
- Responded to customer complaints in a timely manner
- Researched complex customer issues to find solutions
- Identified potential problems or areas of improvement in the customer experience process
- Coordinated with other departments to ensure effective resolution of customer issues
- Performed data entry tasks related to customer accounts and transactions.
Customer Service Representative
Walmart
05.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier Team Lead
7-eleven
03.2022 - 01.2023
- Assisted cashiers with resolving customer complaints and inquiries
- Trained new cashiers on proper use of registers and store policies
- Conducted inventory audits to ensure accuracy of product levels in the register area
- Maintained a clean work environment by sweeping floors and wiping down counters regularly
- Processed refunds and exchanges according to company policy
- Assisted customers with locating items within the store when requested
- Supported other teams when necessary, such as stocking shelves or bagging groceries
- Answered customer questions and provided store information.
Cashier Team Lead
Ross Dress For Less
02.2021 - 03.2022
- Assisted cashiers with resolving customer complaints and inquiries
- Provided guidance to cashiers on how to accurately ring up customers' purchases
- Trained new cashiers on proper use of registers and store policies
- Performed daily opening and closing procedures for the register area
- Processed refunds and exchanges according to company policy
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies
- Assisted customers with locating items within the store when requested
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Volunteer
Blood Connection
05.2021 - 08.2021
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Customer Service Cashier
BJ's wholesale Club
10.2019 - 01.2021
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Balanced cash drawers at the end of each shift
- Resolved customer complaints in a professional manner
- Assisted customers with locating merchandise within the store
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Informed customers about product pricing and answered questions regarding products and services available in the store
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
Certificate - Phlebotomy
Veintastic Phlebotomy School
Charlotte, NORTH CAROLINA04.2021
Diploma -
Oakleaf High School
Orange Park, Florida05.2019
Skills
- Customer Service
- Account Management
- Data Entry
- Call Center Operations
- Data Management
- Account Updating
- Medical Terminology Knowledge
- Order and Refund Processing
- Office Equipment Proficiency
- Customer Account Management
- Inbound and Outbound Call Management
- Data Collection
- Computer Proficiency
- Positive and Professional
- 50 Wpm Typing Speed
- Filing
- Front Desk
- Microsoft Office
- Specimen Preparation
- Sample and specimen collection
- Recording data
- Patient Care
Timeline
Customer Resolution Specialist
Corix Group of Companies
08.2023 - Current
Customer Service Representative
Walmart
05.2023 - 08.2023
Cashier Team Lead
7-eleven
03.2022 - 01.2023
Volunteer
Blood Connection
05.2021 - 08.2021
Cashier Team Lead
Ross Dress For Less
02.2021 - 03.2022
Customer Service Cashier
BJ's wholesale Club
10.2019 - 01.2021
Certificate - Phlebotomy
Veintastic Phlebotomy School
Diploma -
Oakleaf High School
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