Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyeanna Graves Rolan

Estancia

Summary

Compassionate Home Health Aide with over 5 years of experience providing exceptional in-home care to elderly, disabled, and chronically ill individuals. Proven ability to address diverse client needs while fostering a supportive and nurturing environment. Committed to continuous professional development through hands-on learning and enhancing treatment knowledge. Adept at navigating complex challenges and maintaining composure in emergency situations, ensuring patient comfort and safety at all times.

Overview

12
12
years of professional experience

Work History

Home Health- (Client on Hospice)

Personal Home Health Aide
01.2025 - Current
  • Followed nutritional plans to prepare optimal meals.
  • Knowledge of patients medical equipment and fall risk safety
  • Understanding of patients medical plan and wishes
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions, including but not limited to: adult diapers, pads, external catheters, bedding.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted with end-of-life care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Home Health Care

Independent Living Resource Center
01.2021 - Current
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments when needed.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Completed household management tasks for clients within private home settings.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Researched and recommended community resources to meet clients' needs.
  • Transported clients for medical and personal outings.
  • Improved patients' comfort with massage and application of topical treatments.
  • Administered medications in accordance with doctor's instructions.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Office Manager

Take A.C.T.I.O.N Counseling LLC
01.2018 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Updated reports, managed accounts, and generated reports for company database.
  • Registered new patients in electronic medical record system prior to scheduling appointments, verifying demographic and insurance information for future reference.
  • Communicated pertinent medical information to patients and team members, contributing to comprehensive records and strategic health planning.
  • Answered large volumes of phone calls, triaging patient inquiries and providing detailed customer service and scheduling support.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Home Health Care

Personal Home Health Aide
01.2020 - 01.2021
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with end-of-life care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Administered medications in accordance with doctor's instructions.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Secretary

Torrance County Counseling LLC (Permanently Closed)
01.2014 - 01.2016
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

High School Diploma -

Estancia High School
01-2016

No Degree -

Eastern New Mexico University

Skills

  • Emotional guidance
  • Patient-centered care
  • Nutrition management
  • Palliative care
  • Effective communication in dementia care
  • Personal hygiene assistance
  • Fall risk management
  • Medical equipment operation
  • Care plan assessment
  • Client documentation management
  • Patient transportation
  • Medication management
  • Nutritional meal preparation
  • Effective schedule coordination
  • Bedside care
  • Residential cleaning
  • Support for mobility needs
  • Feeding assistance
  • Client safety and first aid
  • Care plan implementation
  • Direct patient support

Timeline

Home Health- (Client on Hospice)

Personal Home Health Aide
01.2025 - Current

Home Health Care

Independent Living Resource Center
01.2021 - Current

Home Health Care

Personal Home Health Aide
01.2020 - 01.2021

Office Manager

Take A.C.T.I.O.N Counseling LLC
01.2018 - Current

Secretary

Torrance County Counseling LLC (Permanently Closed)
01.2014 - 01.2016

High School Diploma -

Estancia High School

No Degree -

Eastern New Mexico University

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Cheyeanna Graves Rolan