Cheyene Stanley
Dupont,GA
Summary
Accomplished professional with expertise in customer service. Proven track record in optimizing workflow and enhancing team performance. Self-motivated and disciplined, consistently achieving high standards in safety compliance and problem resolution. A hard working, quick learner.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Amazon
12.2025 - Current
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse.
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Assisted in loading and unloading shipments, maintaining workflow efficiency during peak hours.
- Followed safety protocols to maintain a secure work environment for all team members.
- Packaged products for shipment, ensuring quality standards were met prior to dispatch.
- Collaborated with team members to optimize storage solutions and maximize space utilization.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Optimized storage space, rearranging items to better utilize available square footage.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
Shift Leader
Denny’s
07.2020 - 11.2025
- Assisted in daily operations and maintained high standards of customer service.
- Learned safety protocols and operational procedures to ensure workplace compliance.
- Collaborated with team members to streamline tasks for efficient workflow.
- Supported inventory management by organizing stock and tracking supplies.
- Participated in training sessions to develop skills in equipment handling.
- Responded to customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored cleanliness and organization of work areas, promoting a safe environment.
- Adapted quickly to changing priorities while maintaining focus on key tasks.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Developed training program for new employees, speeding up their integration into team.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Medical Receptionist
SGMC
06.2015 - 08.2020
- Managed patient scheduling and appointment confirmations, ensuring optimal workflow in busy medical environment.
- Assisted patients with check-in processes, maintaining confidentiality and professionalism at all times.
- Handled phone inquiries and directed calls to appropriate departments, enhancing communication efficiency.
- Verified insurance information and collected co-pays accurately, streamlining billing procedures.
- Coordinated with medical staff to prepare patient charts for upcoming appointments, improving readiness for consultations.
- Trained new reception staff on operational procedures and customer service standards, promoting a cohesive team environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Education
High School Diploma -
West Nassau High School
Callahan, FLSkills
- Inventory management
- Shipping and receiving
- Time management
- Customer service
- Problem resolution
- Training and development
- Cash handling
- Workflow optimization
- Communication skills
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Microsoft Excel
- Microsoft outlook
- Multitasking and organization
- Verbal and written communication
- Multitasking in high stress situations in a calm manner
Timeline
Warehouse Worker
Amazon
12.2025 - Current
Shift Leader
Denny’s
07.2020 - 11.2025
Medical Receptionist
SGMC
06.2015 - 08.2020
High School Diploma -
West Nassau High School