Cheyenne Adams
Rusk,Tx
Summary
PROFESSIONAL PROFILE
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative I
TTEC
10.2023 - 02.2024
- Assist with finding information about products and services, placing orders, and resolving issues
- Take a large volume of inbound and outbound calls for hospitals, medical offices, clinics, insurance companies, and nursing homes
- Assist with patient intake paperwork, sending and receiving correspondence, data entry, and maintaining referral files
- Set up patient medical appointments with providers
- Reviewed and submitted documents to make sure they have that correct provider office has the proper information for billing purposes
- Verified provider information in network with United Health Care and scheduled appointments for members
Advisor II, Customer Service
Concentrix CVG Corporation
08.2023 - 09.2023
- Handle inbound calls and place outbound follow up calls to healthcare providers to help manage payments and payment methods
- Provide troubleshooting assistance with how to register or view documents within the client's web site
- Utilize sales skills to transfer customers to the appropriate carrier
- Handle short, fast-paced calls in a heavily scripted program
- Communicated approvals, denials, and requests for information to patients and medical facilities through correspondence, emails, and faxes
Customer Service Representative
Working Solutions/Datalot Inc
05.2023 - 08.2023
- Verify consumer information for Datalot insurance clients to match them with the best carrier and provide insurance quotes (auto, home, health, life, etc.)
- Conduct outbound and inbound calls to pre-screen customers and connect them with licensed insurance agents
- Utilize sales skills to transfer customers to the appropriate carrier
- Handle short, fast-paced calls in a heavily scripted program
Gig Brand Ambassador/TurboTax Product Expert
Omni Interactions/TurboTax
01.2023 - 04.2023
- Provided tax software product support to customers, focusing on software navigation, and locating previous tax returns and amendments
Patient Access Specialist (Remote)
Spectra Force Technology| Amerisource Bergen
09.2022 - 01.2023
- Re-enrolled patients for Medicare Part D and updated demographic information
- Verified insurance, income, and approvals
- Communicated approvals, denials, and requests for information to patients and medical facilities through correspondence, emails, and faxes
Customer Service Representative (Remote)
Sykes Enterprises Inc.
04.2021 - 07.2022
- Answered 20-40 inbound phone calls daily, assisting customers with IRS-regulated health accounts
- Addressed customer concerns, provided detailed explanations of health accounts, and resolved issues
- Monitored participant satisfaction levels and escalated unresolved issues
- Documented information and suggested recommendations for improvements
Retail Sales / Customer Service
Etech Global Services
02.2020 - 04.2021
- Educated customers via telephone on current products and services, quoted prices, and encouraged purchases
- Secured and placed orders, arranged delivery dates, and maintained accurate sales records
- Actively participated in performance planning and goal setting
Education
High School Diploma -
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Medical Office Suite Procedures
- Scheduling
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Pharmacy Tech Experience
- Call Center Background
- HIPAA Certified
- Knowledge of social media
- Knowledge of chat
- Knowledge of smartphones
- Knowledge of tablets
- Microsoft Office Applications
- MS Excel
- MS Word
- MS PowerPoint
- MS Outlook
- MS Onenote
- Computer Software
- Med Connect
- SiteOne
- MS Teams
- Skype
- Citrix
- Typing Speed: 45 WPM
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Computer proficiency
References
Available upon request
Technicalskills
MS Excel, MS Word, MS PowerPoint, MS Outlook, MS OneNote, Med Connect, SiteOne, MS Teams, Skype, Citrix, 45 WPM
Timeline
Customer Service Representative I
TTEC
10.2023 - 02.2024
Advisor II, Customer Service
Concentrix CVG Corporation
08.2023 - 09.2023
Customer Service Representative
Working Solutions/Datalot Inc
05.2023 - 08.2023
Gig Brand Ambassador/TurboTax Product Expert
Omni Interactions/TurboTax
01.2023 - 04.2023
Patient Access Specialist (Remote)
Spectra Force Technology| Amerisource Bergen
09.2022 - 01.2023
Customer Service Representative (Remote)
Sykes Enterprises Inc.
04.2021 - 07.2022
Retail Sales / Customer Service
Etech Global Services
02.2020 - 04.2021
High School Diploma -
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
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