Cheyenne Akker
8278 W. Promenade Drive
Summary
Sales professional with extensive customer service experience at JJ Keller & Associates, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and proven ability to enhance sales through strong rapport and effective problem-solving skills. Consistently achieving targets while fostering teamwork and collaboration. Recognized for outstanding interpersonal skills and maintaining professionalism under pressure.
Overview
20
20
years of professional experience
Work History
Sales Associate
JJ Keller & Associates
01.2024 - Current
- Built relationships with customers to encourage repeat business.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
District Court Clerk
Pacific County Courthouse
11.2022 - 10.2023
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues. Interacted with defendants, victims, attorneys, law enforcement personnel, and/or the media regarding a variety of court related matters.
- Prepared court orders and judgments for signature. Reviewed court documents to process subpoenas, motions and pleadings.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials. Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Processed payments for Court fees, fines, bail and penalties. Maintained accurate drawers, issued receipts, and updated account balances.
Customer Service Representative
Bank of the Pacific
04.2014 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Collected payments and handled money daily.
- Lead morning meetings to optimize team approach on achieving daily goals.
- Received two awards regarding customer service.
Guest Services Agent
WorldMark by Wyndham
04.2012 - 03.2014
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
Front Desk Assistant
Grays Harbor College
01.2011 - 06.2011
- Interact with customers, students and instructors by telephone or in person to provide information about materials and displayed students work in a manner appropriate for their eye levels and perceptual skills.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Type, file and duplicate materials.
Housekeeper
WorldMark by Wyndham
09.2008 - 08.2010
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting. Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained professionalism when interacting with customers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable. Washed and put away kitchen dishes, utensils and glassware. Removed trash and transported to trash disposal areas.
Housekeeper
Edgewater Inn
06.2005 - 09.2008
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting. Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware. Removed trash and transported to trash disposal areas.
- Maintained professionalism when interacting with customers.
Education
No Degree -
Grays Harbor College
Ilwaco, WANo Degree -
Ocean Beach Hospital
Ilwaco, WAHigh School Diploma -
Ilwaco High School
Ilwaco, WA06-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength, learns fast, attentive
- Excellent people skills
- Works well with others but can work alone
- Cash handling
- Microsoft office: Word, PowerPoint, Excel
- Manages conflict well, listens and communicates
- 10 key efficient, 40 wpm typing
- Outgoing personality, trustworthy, determined individual
Timeline
Sales Associate
JJ Keller & Associates
01.2024 - Current
District Court Clerk
Pacific County Courthouse
11.2022 - 10.2023
Customer Service Representative
Bank of the Pacific
04.2014 - 11.2022
Guest Services Agent
WorldMark by Wyndham
04.2012 - 03.2014
Front Desk Assistant
Grays Harbor College
01.2011 - 06.2011
Housekeeper
WorldMark by Wyndham
09.2008 - 08.2010
Housekeeper
Edgewater Inn
06.2005 - 09.2008
No Degree -
Grays Harbor College
No Degree -
Ocean Beach Hospital
High School Diploma -
Ilwaco High School
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