Cheyenne Andrews
Baltimore,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Technician
John Hopkins Hospital
10.2023 - Current
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Worked with physicians and nurses in patience care excellence.
- Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
CNA, Float Pool
MedStar Harbor Hospital
11.2021 - 11.2023
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Assisted nurses with wound care procedures to ensure proper healing and infection control measures were followed.
- Assisted nurses during medical emergencies by providing prompt response time and following established guidelines for patient care procedures.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medical Billing Assistant , CNA
Cartias House
10.2020 - 11.2021
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Aided in financial planning efforts by generating detailed reports on billing metrics and revenue trends for management review.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Administrative Assistant
Mayor Summer Youth
06.2016 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Renaissance Academy
Baltimore, MD06.2018
Skills
- Coagulation Testing
- Patient Care
- Specimen labeling
- Clinical Documentation
- Specimen Collection
- Diagnostic Testing
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Billing management
- Customer Service
- Remote Office Availability
- Microsoft Office
Accomplishments
- Supervised team of15 staff members.
Certification
CNA
BLS
MEDICAL ASSISTANT
MEDICATION TECHNICAN
Timeline
Clinical Technician
John Hopkins Hospital
10.2023 - Current
CNA, Float Pool
MedStar Harbor Hospital
11.2021 - 11.2023
Medical Billing Assistant , CNA
Cartias House
10.2020 - 11.2021
Administrative Assistant
Mayor Summer Youth
06.2016 - 08.2018
High School Diploma -
Renaissance Academy
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