CHEYENNE BARBER
Ames
Summary
I have six years of experience in customer service, during which I have developed a strong passion for helping others and creating positive experiences. I truly enjoy working with people and always strive to go above and beyond to meet their needs. With a hard-working and dedicated approach, I bring a positive, energetic attitude to every task, ensuring that each interaction is both efficient and enjoyable. I take pride in my ability to connect with customers and make a meaningful impact, no matter the challenge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotmist
Grifols Biomat USA
Ames
04.2024 - Current
- Collected blood samples using aseptic techniques and proper protocols.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained equipment, ensuring compliance with safety and quality standards.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to alleviate anxiety during procedures.
- Collaborated with medical staff to coordinate donation sessions efficiently.
- Participated in quality assurance activities to uphold service excellence standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
Life Enrichment Coordinator
Holland Farms
Norwalk
10.2024 - 04.2025
- Trained volunteers on best practices for supporting resident engagement.
- Communicated with families to provide updates on resident involvement and progress.
- Assisted in training new staff members on policies and procedures related to life enrichment services.
- Performed administrative duties such as scheduling appointments or completing paperwork related to activities and programs.
- Assisted in the coordination of special events including holidays, birthdays, and other celebrations.
- Conducted assessments of resident needs and interests to ensure appropriate programming.
- Monitored budgeting for activities such as purchasing supplies or hiring entertainers, musicians, artists .
- Developed engaging activities for residents to enhance the quality of life.
- Coordinated schedules and logistics for weekly recreational programs.
- Collaborated with staff to create personalized care plans for individuals.
- Organized community outings to promote social interaction among residents.
- Facilitated art and music therapy sessions to stimulate creativity and expression.
- Maintained records of resident participation in activities and events.
Life Enrichment Lead
Independence Village of Ames
Ames
09.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Caregiver
Independence Village
Ames
09.2023 - 10.2024
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with healthcare professionals regarding resident care plans.
- Supported social and recreational activities to enhance resident engagement and well-being.
- Maintained a clean and safe environment for residents in accordance with safety protocols.
- Documented resident progress and changes in health status accurately and promptly.
- Collaborated with team members to provide compassionate and individualized care.
- Participated in training programs to improve caregiving skills and knowledge of best practices.
- Monitored resident medication schedules to ensure adherence to prescribed treatments.
- Supported bathing, dressing and personal care needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Bartender
AUDUBON COUNTRY CLUB
Audubon
05.2023 - 08.2023
- Prepared and served a variety of beverages to club members and guests.
- Maintained cleanliness and organization of the bar area throughout service hours.
- Assisted in managing inventory and ordering supplies for the bar.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Engaged with customers to provide exceptional service and build rapport.
- Trained new bartenders on menu items and standard operating procedures.
- Ensured compliance with health and safety regulations during operations.
- Performed opening and closing duties, including restocking supplies.
- Greeted customers and provided excellent customer service.
Pool Manager
Audubon Community Pool
Audubon
05.2019 - 08.2023
- Managed lifeguards and concession workers.
- Oversaw and pool activities.
- Maintained correct payroll and schedules.
- Provided necessary training and orientation to new staff.
- Led meetings with staff and Pool Board
- Conducted water safety training
- Conducted group swim lessons
- Gave personal swim lessons
- Assisted in coaching swim team
Server
Outback Steakhouse
Sioux City
09.2022 - 05.2023
- Run food
- Take orders
- Count money
- Clean front of house and back of house
Server/Bartender
THE FEED MILL
Audubon
12.2020 - 05.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu selections and answered guest inquiries effectively.
- Managed table setups and ensured clean dining areas for guests.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Trained new team members on service standards and restaurant procedures.
- Handled cash transactions and balanced cash register at shift end.
- Maintained knowledge of daily specials and restaurant promotions for guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High school diploma or GED -
Audubon High School
Audubon Iowa 12.2022
Skills
- Contracts
- Clerical experience
- Project management
- Bar management
- Prospecting
- Social media management
- Cashiering
- Maintaining patient confidentiality
- POS
- Typing
- Google Docs
- Multi-line phone systems
- Home care
- Laboratory experience
- Photo editing
- Windows
- Tourniquet for blood collection
- Clinic
- Team development
- Attention to detail
- Medical terminology
- Customer service
- Hospitality
- Computer literacy
- Order fulfillment
- Classroom experience
- Organizational skills
- Microsoft Word
- Behavior management
- Client services
- Proofreading
- Staff scheduling
- Compassionate and Caring
- Direct support
- Customer relationship management
- Communication skil
- Management
- Contract management
- Case management
- Outgoing
- Grocery store
- Nonprofit management
- Time management
- Canva
- Experience with individuals with mental health conditions
- Communication
- Patient service
- Client interaction via phone calls
- Maintaining an organized workspace
- Clinical laboratory experience
- Grammar Experience
- Photography
- Phone etiquette
- Office experience
- Working with middle schoolers
- Computer operation
- English
- Analysis skills
- Basic math
- Heavy lifting
- Adolescents
- Venipuncture expertise
- Laboratory procedures understanding
- Quality control
- Multi-sample collection
- Venipuncture
- HIPAA
- Sanitation and sterilization
- Patient care
- Infection control
- Blood collection techniques
- Venipuncture and capillary puncture
- Writing skills
- CPR
- Adobe Premiere Pro
- Team management
- Microsoft Outlook
- Social work
- Canva and Excel
- Content marketing
- Social media marketing
- Microsoft Office
- Conflict management
- Presentation skills
- Accounting software
- Leadership
- Bathing assistance
- Dependable
- Behavioral health
- Swimming
- Weight handling in the workplace
- Adobe Photoshop
- Assistant manager experience
- Community engagement
- Cleaning
- Phone communication
- Resident's rights
- Butterfly needle venipuncture
- Crisis management
- Caregivin
- Bartender Experience (3 years)
- Assisting with ADLs
- Server (4 years)
Certification
• Driver's License
• AED Certification
• CNA
• Chauffeur's Permit
• First Aid Certification
• Lifeguard Training
• CPR Certification
• Non-CDL Class C
• AED Certification
• CNA
• Chauffeur's Permit
• First Aid Certification
• Lifeguard Training
• CPR Certification
• Non-CDL Class C
Languages
English
Timeline
Life Enrichment Coordinator
Holland Farms
10.2024 - 04.2025
Phlebotmist
Grifols Biomat USA
04.2024 - Current
Life Enrichment Lead
Independence Village of Ames
09.2023 - 10.2024
Caregiver
Independence Village
09.2023 - 10.2024
Bartender
AUDUBON COUNTRY CLUB
05.2023 - 08.2023
Server
Outback Steakhouse
09.2022 - 05.2023
Server/Bartender
THE FEED MILL
12.2020 - 05.2022
Pool Manager
Audubon Community Pool
05.2019 - 08.2023
High school diploma or GED -
Audubon High School