Cheyenne Bentz
Madison,IN
Summary
Dynamic Social Enrichment Director at Hickory Creek Madison with a proven track record in event planning and activity organization. Expert in fostering community relationships and enhancing resident engagement through innovative programming. Skilled in budgeting and team management, ensuring compliance and safety while promoting a vibrant, supportive environment for all residents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Enrichment Director
Hickory Creek Madison
08.2024 - Current
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
Activity Director
Aperion Care Hanover
06.2021 - Current
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
Service Writer
Madison Auto Service
05.2019 - 06.2021
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Certified Nursing Assistant
Hickory Creek of Madison
04.2016 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05.1998
Skills
- Activity Organization
- Event planning experience
- Organizational Skills
- Understanding of budgeting
- Team Management
- Office Administration
- HIPAA Compliance
- Reliable team player
- Customer service expertise
- Managing status reports
Certification
- CNA - Certified Nurse Assistant
Timeline
Social Enrichment Director
Hickory Creek Madison
08.2024 - Current
Activity Director
Aperion Care Hanover
06.2021 - Current
Service Writer
Madison Auto Service
05.2019 - 06.2021
Certified Nursing Assistant
Hickory Creek of Madison
04.2016 - 05.2019
High School Diploma -
Bedford North Lawrence High School
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