Destiny 'Cheyenne' Berrian
Milton,FL
Summary
Focused Fraud Investigator with highly developed skills that truly shine when interviewing witnesses or developing strong investigative teams. A valuable and committed professional with dynamic communication and analysis skills. Ready to take on a new role with a company where a strong work ethic and pleasant demeanor will be appreciated.
Overview
3
3
years of professional experience
Work History
Fraud Investigator
Provalus
Brewton, AL
02.2024 - Current
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Investigated and documented suspicious financial activity.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Reviewed customer accounts for evidence of fraudulent activity.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Made outbound calls in a timely and professional manner.
- Monitored customer accounts regularly for any changes or irregularities that may indicate fraudulent behavior.
- Developed strategies to identify, prevent, and mitigate instances of fraud.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our investigations.
Sales Associate
Tractor Supply Company
Milton, FL
12.2021 - 11.2023
- Ticketed, arranged and displayed merchandise to promote sales.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Attended team meetings to review performance goals and objectives.
- Computed purchases and received and processed cash or credit payment.
- Organized stockroom shelves according to size, color or style.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Santa Rosa High
Milton, FL12-2023
Skills
- Fraud detection
- Data analysis
- Case documentation
- Transaction monitoring
- Attention to detail
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Customer verification
- Decision making
- Credit card fraud
- Financial fraud
- Anti-money laundering
- Fraud prevention
- Call management
- Telephone and email etiquette
- Written communication
- Effective communication
- Active listening
- Customer service
- Microsoft office expertise
Languages
English
Professional
Timeline
Fraud Investigator
Provalus
02.2024 - Current
Sales Associate
Tractor Supply Company
12.2021 - 11.2023
High School Diploma -
Santa Rosa High
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