Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Cheyenne Blackmon

Madera,CA

Summary

An active team player with 6 years of customer service experience. Seeking to use exceptional communication and organizational skills. Experienced in working in high volume client and stress situations. Looking for a position with an opportunity for advancement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

Banfield Hospital
Fresno, CA
07.2021 - Current
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed master calendar by scheduling and confirming appointments.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system using Petware.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Sales Associate

Coach
Tulare , Ca
03.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Associate

Macy's
Fresno, CA
04.2018 - 02.2020
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Barista

Starbucks
Universal City, CA
04.2017 - 03.2018
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Controlled line and crowd with quick, efficient service.

Education

High School Diploma -

Exeter Union High School
Exeter, CA
06.2016

Skills

  • Stocking and replenishing
  • Problem-solving skills
  • Cash register operation
  • Relationship building
  • Upselling
  • Cash handling
  • Flexible schedule
  • Communication skills
  • Multi-tasking strength
  • Exceptional customer service
  • Organization and Time Management
  • Teamwork and Collaboration
  • Appointment Scheduling

Certification

Barista

Timeline

Client Service Coordinator

Banfield Hospital
07.2021 - Current

Sales Associate

Coach
03.2020 - Current

Sales Associate

Macy's
04.2018 - 02.2020

Barista

Starbucks
04.2017 - 03.2018

High School Diploma -

Exeter Union High School

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Cheyenne Blackmon