Cheyenne Bracken
Avon,IN
Summary
Dynamic professional with a proven track record in enhancing customer relations and quality assurance, notably at GEICO. Skilled in documentation management and team collaboration, I excel in multitasking and adaptability. My approach has consistently improved operational efficiency and customer satisfaction, leveraging excellent communication and organizational skills to achieve and surpass goals.
Overview
8
8
years of professional experience
Work History
Business Operations Support Specialist
Certasite
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Cargo Ramp Agent
FedEx Express
06.2021 - 08.2023
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded cargo freight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Veterinary Receptionist
Jefferson Road Animal Hospital
06.2020 - 06.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized paperwork such as charts and reports for office and patient needs.
Manager in Training
Crew Carwash
05.2019 - 02.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Oversaw activities of 16-person team completing time and labor and coaching, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring general manager.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Auto Claims Adjuster
GEICO
11.2016 - 05.2019
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Excellent communication skills, both verbal and written.
Education
No Degree - Medical Imaging
Ivy Tech Community College of Indiana
Indianapolis, IN05.2027
Skills
- Quality Assurance
- Customer Relations
- Documentation Management
- Time Management
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Multitasking
- Active Listening
- Reliability
- Attention to Detail
Timeline
Business Operations Support Specialist
Certasite
08.2023 - Current
Cargo Ramp Agent
FedEx Express
06.2021 - 08.2023
Veterinary Receptionist
Jefferson Road Animal Hospital
06.2020 - 06.2021
Manager in Training
Crew Carwash
05.2019 - 02.2020
Auto Claims Adjuster
GEICO
11.2016 - 05.2019
No Degree - Medical Imaging
Ivy Tech Community College of Indiana
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