Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Brankovic

Elgin,IL

Summary

Dedicated and detail oriented Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Private Nanny

Ariana Perez
08.2024 - Current
  • Provided personalized care and support to children, fostering a safe and nurturing environment.
  • Developed engaging educational activities tailored to children's individual needs and interests.
  • Ensured daily routines and schedules were maintained, promoting consistency and stability for children.
  • Collaborated with parents to communicate progress and address any concerns regarding child development.

Customer Service Representative

AdvaCare Systems
06.2022 - 07.2024
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained and managed customer files and databases.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.

Client Service Representative

Dundee Animal Hospital
07.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Guest Experience Specialist

Petco Animal Supplies Stores Inc.
07.2016 - 06.2020
  • Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines

Shift Leader

Sonic Drive In
06.2014 - 03.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

High School Diploma -

South Elgin High School
South Elgin, IL
05.2015

Skills

  • Excellent Attention to Detail
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Inbound and Outbound Calling
  • Invoice Preparation and Processing
  • Document and Records Management
  • Billing Adjustments and Refunds
  • Computer Proficiency
  • Inventory Management
  • Merchandise Orders and Exchanges
  • Relationship building
  • Artistic talent

Timeline

Private Nanny

Ariana Perez
08.2024 - Current

Customer Service Representative

AdvaCare Systems
06.2022 - 07.2024

Client Service Representative

Dundee Animal Hospital
07.2021 - 06.2022

Guest Experience Specialist

Petco Animal Supplies Stores Inc.
07.2016 - 06.2020

Shift Leader

Sonic Drive In
06.2014 - 03.2015

High School Diploma -

South Elgin High School

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