Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic
Cheyenne Brown

Cheyenne Brown

Manchester,OH

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Case Manager

Pike CAC
Piketon, OH
12.2023 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Organized group activities to provide socialization opportunities for clients.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Monitored client progress through regular follow-up contacts.
  • Provided referrals to appropriate health care providers or other community resources.
  • Supported family members by providing information on local support groups.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Participated in professional development activities related to case management best practices.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Assisted individuals with eligibility for available benefits.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Transitioned clients to different providers based on progress or needs.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Consulted with staff on resolution of complex service issues.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Patient Access Representative

PIKE CAC
Piketon, OH
06.2022 - 12.2023
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third party payers.

Home Health Aide

Special Touch Home Care
Manchester, OH
02.2021 - 05.2022
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Managed patient transportation and appointment scheduling.
  • Documented care provided and submitted notes to supervisor.
  • Tracked and reported clients' progress based on observations and conversations.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Provided patients and families with emotional support and instruction.
  • Assisted clients with proper exercises and rehabilitation.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.

Education

Some College (No Degree) -

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN

Skills

  • Customer Service
  • Medical Terminology
  • Insurance Company Knowledgeable
  • Relationship Building
  • Team Collaboration
  • Money Handling
  • Regulatory Compliance
  • Appointment Scheduling
  • Patient Registration
  • Call Screening
  • Payment Processing
  • Friendly and Outgoing
  • Insurance Verification
  • Fee Collection
  • Registration and Admissions
  • Information Collection
  • HIPAA Compliance
  • Pre-Admission Requests
  • Patient Education
  • Process Improvement
  • Verbal and Written Communication
  • Problem-Solving
  • Phone and Email Etiquette
  • EMR
  • Quality Assurance
  • Financial Procedures Adherence
  • Scheduling Diagnostic Procedures
  • Eligibility Determination
  • Registration Management
  • Team Leadership
  • Medical Charting
  • Community Activities
  • Care Plan Management
  • Behavioral Management
  • Knowledge of State Regulations
  • Light Housekeeping
  • Meal Preparation
  • Mobility Support
  • First Aid and Safety
  • Care Plan Assessment
  • Client Safety and First Aid
  • Housekeeping
  • [State] Driver's License
  • Patient Transport
  • Patient Transportation
  • Compassionate Client Care
  • Clinical Quality Program Standards
  • Progress Documentation
  • Medication Administration
  • Client Documentation
  • Behavior Redirection
  • Patient Care
  • Interpersonal Communication
  • Documentation
  • Schedule Management

Affiliations

  • Made deans list multiple times over the two years
  • Still in college for a bachelors in psychology in addiction with classes involving case management
  • Graduated school with a 4.0 GPA, top of class and honor student
  • Loves spending time with clients and assisting them with whatever comes their way
  • Very soft hearted and well kempt

Certification

  • Addictions counseling Training - Will graduate October 8, 2024 from Purdue Global University

Accomplishments

  • Deans list multiple occasions

Timeline

Case Manager

Pike CAC
12.2023 - Current

Patient Access Representative

PIKE CAC
06.2022 - 12.2023

Home Health Aide

Special Touch Home Care
02.2021 - 05.2022

Some College (No Degree) -

Indiana University - Purdue University Fort Wayne

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Cheyenne Brown