Dynamic professional with proven expertise in supply chain operations and exceptional customer service, honed at Nordstrom and the University of Chicago Medical Center. Excelled in optimizing inventory control and enhancing patient care coordination. Skilled in problem-solving and communication, significantly improving logistics efficiency and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Logistics Processor
Nordstrom
10.2019 - Current
Tracked orders and notified customers of status or potential delays.
Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Implemented and developed supply chain strategies to optimize efficiency.
Monitored performance of logistics operations to identify areas for improvement.
Managed inventory levels to verify availability of stock for customer orders.
Studied data to identify trends and patterns in transportation activity.
Monitored and adjusted inventory levels according to demand.
Patient Service Coordinator
University of Chicago Medical Center
01.2006 - 09.2024
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Respected patients by recognizing rights and maintaining confidentiality.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
Collected time of service payments and issued receipts.
Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Stayed calm under pressure to and successfully dealt with difficult situations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Greeted and assisted patients with check-in procedures.
Delivered support to medical staff in completion of patient paperwork.
Facilitated communication between patients and various departments and staff.
Resolved customer complaints using established follow-up procedures.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Followed document protocols to safeguard confidentiality of patient records.
Trained new staff on filing, phone etiquette and other office duties.
Answered incoming calls, scheduled appointments and filed medical records.
Education
Masters Of Business - Business Administration And Management
University of Phoenix
Chicago, IL
04.2015
Skills
Shipping and receiving
Stock control
OSHA Compliance
Inventory Control
Supply Chain Operations
Purchase Orders
Shipment Tracking
Problem-Solving
Customer Service
Communication
Decision-Making
Timeline
Logistics Processor
Nordstrom
10.2019 - Current
Patient Service Coordinator
University of Chicago Medical Center
01.2006 - 09.2024
Masters Of Business - Business Administration And Management