Cheyenne Burns
Chicago,IL
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
9
9
years of professional experience
Work History
Manager of Starbucks
Mariano's
05.2023 - Current
- Managed and motivated 15 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Personal Shopper
Walmart
08.2021 - 08.2023
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
- Supporting customers with placing orders and making payments via the phone, online, or in person
- Responding promptly and effectively to customers' complaints and requests
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products
- Reporting customer issues, supply shortages, and inferior products to Management immediately
- Engaging with customers and ensuring any special instructions are followed
- Ensuring that orders are accurately selected, scanned, and packed
- Assisting with order collection, packaging, loading, and payment, where required
- Keeping track of product offerings and availability
- Collaborating with store departments to ensure efficient service delivery
- Consistently met deadlines and quality goals for accuracy and timeliness.
Shift Supervisor
Starbucks
01.2019 - 01.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Cleaned counters, machines, utensils and seating areas daily
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Educated coworkers and customers about new products
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Accomplished multiple tasks within established timeframes
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Completed store opening and closing procedures and balanced tills.
Cashier/ Front End Manager/ Food Service
Target
01.2017 - 01.2019
- Quickly and accurately counted drawers at start and end of each shift
- Performed store opening, closing, and shift change actions including completing accurate shift change logs to keep operations efficient and current
- Interpreted and enforced operating instructions, procedures and safety rules
- Trained team members on cash register operation and cash handling
- Answered constant flow of customer calls with minimal wait times
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data
- Supervised a team of 25 and front desk agents and helped to resolve issues arising during shifts
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
Floor Associate/ Party Ambassador/Manager In Training
Wonder Works Children's Museum
01.2016 - 01.2017
- Coordinated Restocking Of Sales Floor With Current Merchandise And Accurate Signage For Current Promotions
- Greeted customers, helped locate merchandise and suggested suitable options
- Conducted monthly inventories of raw materials and components on the work floor
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Informed customers of current store promotions to encourage additional sales purchases
- Responded to telephone and in person requests for information
- Accounted for all inventorying order new stock
- Help run a respectable environment
Education
High School Diploma -
Legal Prep Charter Academy
Chicago, IL06.2016
Skills
- Strategic planning
- Decision-making
- Time management
- Customer service
- Business Development
- Point of sale operation
- Retail management
Leadership Experience
- Manager In Training, Wonder Works
- Front End Manager, Target
- Manager at Mariano's
Timeline
Manager of Starbucks
Mariano's
05.2023 - Current
Personal Shopper
Walmart
08.2021 - 08.2023
Shift Supervisor
Starbucks
01.2019 - 01.2021
Cashier/ Front End Manager/ Food Service
Target
01.2017 - 01.2019
Floor Associate/ Party Ambassador/Manager In Training
Wonder Works Children's Museum
01.2016 - 01.2017
High School Diploma -
Legal Prep Charter Academy
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