Cheyenne Caballero
Manteca,CA
Overview
6
6
years of professional experience
Work History
Risk Management Representative II/Tax Processor I
Intuit, Inc.
Reno, USA
01.2021 - 08.2025
- Experienced in fraud detection, monitoring accounts for suspicious activity, investigating potential fraud, and working with customers to secure their accounts.
- Some skills in processing tax filings and payments involved resolving complex customer issues and collaborating with cross-functional teams to enhance processes, mitigate financial risk, and safeguard customer accounts.
Leasing Consultant
FPI Management
Reno, USA
12.2023 - 03.2024
- Specialized in leasing for low-income housing programs such as HUD, LIHTC, and Fair Housing regulations to meet federal, state, and local compliance standards.
- Conducted detailed income and asset verifications and processed eligibility applications while maintaining accurate, audit-ready resident files.
Auto Loan Analyst
Teleperformance - Bank of America
Reno, USA
09.2020 - 01.2021
- Reviewed and analyzed auto loan applications to assess creditworthiness, verify documentation, and ensure compliance with bank policies and lending regulations.
- Managed the processing of loan payments.
- Provided clear communication to directly with customers to facilitate efficient loan processing along with resolutions of application issues.
Student Loans Collections Analyst
Performant
Lathrop, USA
01.2020 - 09.2020
- Reduced delinquency rates by negotiating repayment plans and resolving borrower account issues in compliance with federal and state regulations.
- Consistently hit collection targets by working with customers to understand their finances, offering helpful options, and staying organized with confidential documentation.
Bank Teller
Wells Fargo
Fremont, USA
04.2019 - 10.2019
- Processed customer transactions including deposits, withdrawals, and loan payments.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and promoting Wells Fargo products and services to meet customer needs.
- Maintained compliance with bank policies, security procedures, and regulatory requirements while balancing cash drawers daily.
Education
High School Diploma -
Lathrop High School
Skills
- Fraud Detection
- Customer Service
- Conflict Resolution
- Risk Analysis
- Transaction Processing
- Collections & Debt Resolution
- Cross-Functional Collaboration
Timeline
Leasing Consultant
FPI Management
12.2023 - 03.2024
Risk Management Representative II/Tax Processor I
Intuit, Inc.
01.2021 - 08.2025
Auto Loan Analyst
Teleperformance - Bank of America
09.2020 - 01.2021
Student Loans Collections Analyst
Performant
01.2020 - 09.2020
Bank Teller
Wells Fargo
04.2019 - 10.2019
High School Diploma -
Lathrop High School