Cheyenne Campbell
Vero Beach,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Cleveland Clinic Indian River Hospital - Gastro
11.2021 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Increased office efficiency with effective management of medical records and documentation.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Reviewed and sent medical records to other physicians upon request.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Minimized patient wait times through effective management of daily surgery schedules.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Educated patients on pre-surgery requirements, such as fasting protocols, resulting in fewer complications on the day of the procedure.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Receptionist
Vero Beach Primary Care - Dr Gray
11.2022 - 03.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Front Office Receptionist
MedExpress Urgent Care
08.2022 - 11.2022
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered questions about and trained three employees on Epic software.
Eligibility Specialist
Bendcare
02.2022 - 06.2022
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Researched missing or inaccurate information to establish insurance eligibility and patient liabilities.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Verified insurance eligibility and benefits and updated insurance information.
- Verified patient insurance eligibility and benefits.
- Confirmed customer information and insurance eligibility for prescriptions.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
Associate
Panera Bread
08.2020 - 11.2021
- Improved customer satisfaction by providing efficient and friendly service during busy hours.
- Maintained cleanliness and organization of the restaurant, enhancing the dining experience for guests.
- Assisted in training new team members, ensuring they were well-prepared to deliver exceptional service.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Handled cash transactions accurately and securely, maintaining proper cash handling procedures.
- Prepared food orders quickly while adhering to strict quality standards, resulting in satisfied customers.
- Collaborated with team members to maintain a smooth workflow during peak hours, minimizing wait times for customers.
- Operated POS system efficiently, ensuring accurate order input and payment processing for fast-paced service.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail.
- Adhered to all safety regulations regarding food handling and preparation, contributing to a healthy environment for employees and customers alike.
- Supported inventory management efforts by assisting with shipments, restocking shelves, and maintaining stockroom organization.
- Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
- Addressed customer concerns or complaints professionally, working diligently towards achieving satisfactory resolutions that bolstered brand reputation.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
- Assisted with preparing salads and cold food items.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cashier
Brookshire's Grocery
09.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Engineering
Indian River State College
Ft. Pierce, FL05.2026
High School Diploma -
Vero Beach High School
Vero Beach, FL05.2020
Skills
- Schedule Coordination
- Workflow oversight
- Mail handling
- Document Management
- Records Management
- Calendar Management
- Customer Service
- Office Management
- HIPAA Compliance
- Appointment Setting
- Effective communication skills
- Telephone Etiquette
Traveling
I like traveling to different places to create new memories and learn new things about each place. I have been to Grenada and Jamaica which cover my out of country visits but I would love to see more. I like to go on road-trips and fly to other cities with friends to check out new environments than ones offered here in Florida.
Timeline
Medical Receptionist
Vero Beach Primary Care - Dr Gray
11.2022 - 03.2023
Front Office Receptionist
MedExpress Urgent Care
08.2022 - 11.2022
Eligibility Specialist
Bendcare
02.2022 - 06.2022
Office Coordinator
Cleveland Clinic Indian River Hospital - Gastro
11.2021 - Current
Associate
Panera Bread
08.2020 - 11.2021
Cashier
Brookshire's Grocery
09.2018 - 06.2019
Associate of Science - Engineering
Indian River State College
High School Diploma -
Vero Beach High School
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