Cheyenne Carr
Richardson,TX
Summary
Accomplished Operations Supervisor with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Alamo Drafthouse
Richardson, TX
01.2024 - 06.2024
- Collaborated with kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
- Managed a team of servers, bartenders, and kitchen staff to ensure smooth service during rushes peaking at 500+ guests.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Simultaneously managed a bar, 7 theaters, and BOH operations while on shift.
Service Bartender
Alamo Drafthouse
Richardson, TX
08.2023 - 06.2024
- Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
- Assisted in training new bartenders, sharing best practices and tips for providing exceptional service.
- Contributed to a positive team atmosphere through clear communication and cooperation with fellow bartenders and servers.
- Collaborated with kitchen staff to ensure timely delivery of food items, improving overall guest satisfaction.
- Streamlined bar operations by maintaining a clean and organized workspace, ensuring efficient service during peak rushes of 500+ guests at a time.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
Private Event Lead
Alamo Drafthouse
Richardson, TX
12.2021 - 06.2024
- Coordinated seamless events by overseeing all aspects of setup, execution, and breakdown.
- Fostered a positive working environment among team members by promoting open communication channels and addressing any conflicts swiftly and professionally.
- Performed event coordination for larger parties and gatherings.
- Reviewed event bills to confirm accuracy and approve payment.
- Managed event logistics and operations for events with upwards of 300 guests.
Server Trainer
Alamo Drafthouse
Richardson, TX
06.2021 - 06.2024
- Trained approximately 40+ new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided continuous evaluation and feedback to server employees.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Utilized effective communication techniques to support server learning and comprehension.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Monitored new server performance and offered continuous support throughout training period.
Server
Alamo Drafthouse
Richardson, TX
04.2018 - 06.2024
- Served food and beverages promptly with focused attention to customer needs in high volume theater dining, serving upwards of 300+ guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Floor Associate
Michaels Arts And Crafts
Dallas, TX
12.2020 - 05.2021
- Increased sales and customer satisfaction through personalized servicing.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
GED -
Red Oak High School
Red Oak, United States05.2012
Skills
- Food Safety Compliance
- Complaint Handling
- Staff Motivation
- Guest Relations
- Policy Enforcement
- Restaurant Operations
- Training and mentoring
- Staff Supervision
- Conflict Resolution
- Task Delegation
Certification
TABC certified, as well as Food Handler Certified
Timeline
FOH Supervisor
Alamo Drafthouse
01.2024 - 06.2024
Service Bartender
Alamo Drafthouse
08.2023 - 06.2024
Private Event Lead
Alamo Drafthouse
12.2021 - 06.2024
Server Trainer
Alamo Drafthouse
06.2021 - 06.2024
Floor Associate
Michaels Arts And Crafts
12.2020 - 05.2021
Server
Alamo Drafthouse
04.2018 - 06.2024
GED -
Red Oak High School
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