Cheyenne Carter
Kansas City,MO
Summary
Security Supervisor with 1.5 years experience. To obtain a position in a reputable company related to safety, security, and investigation where I can utilize the knowledge and skills I have gained through study and experience.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Security Shift Manager
Argosy Casino Hotel & Spa
Riverside, MO
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios and mobile phones
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Supervisor
Bally's Kansas City Casino
02.2021 - 10.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Oversaw staff timekeeping entries and reports in UKG.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Back Counter Part Specialist
Central Power Systems And Services
01.2020 - 10.2021
- Delivered merchandise to business locations for use in big engine and construction equipment repairs or direct sales.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers and repair shops for use in big engine and construction equipment.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized the shipment of core and defective parts to the proper companies.
- Loaded and unloaded trucks and moved merchandise around the warehouse using a forklift.
Receiving Parts Clerk
EXLTUBE
08.2017 - 01.2020
- Greeted customers via telephone and in person to answer questions and resolve concerns.
- Organized parts storage and stocked inventory according to established guidelines.
- Delivered merchandise to each mill in the plant for use in machinery repairs and pipe manufacturing.
- Assisted maintenance by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Verified shipments against receipts using SAP and provided advice to maintenance about right type of parts needed for specific projects.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality and service standards.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Developed and implemented a core and parts machine inventory and tracking system.
- Loaded and unloaded trucks and moved merchandise around the warehouse using a forklift.
Retail Parts Pro
Advance Auto Parts
09.2016 - 08.2017
- Processed and reshelved return orders, checking for discrepancies, potential usage and damage.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered and delivered parts for customers and repair shops for use in automotive repair.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Retail Service Specialist
O'Reilly Auto Parts
12.2015 - 09.2016
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Coordinated efficient product deliveries to meet customers' demands.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Demonstrated product functions for customers to help evaluate possibilities.
- Processed customer payments, generated bills, and filled out warranty cards.
- Attended to customer complaints and processed product return or replacement requests.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Assisted customers in making informed purchase choices and selecting products.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Tracked stock availability to order supplies for timely stock replenishment.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Organized and understood goals, sales and requirements of site floor.
Education
High School Diploma -
Oak Park High School
Kansas City, MO06.2014
Skills
- File and Records Management
- Dispatching
- Security Resource Management
- Skilled in Conflict Resolution
- Report Analysis
- AED Certified
- Investigative Procedures
- Daily Status Reports
- Safety and Security Regulations
- Security Officer Training
- Employee Relations
- Report Generation
- CPR Training
Certification
BLS certification through Red Cross.
Timeline
Security Shift Manager
Argosy Casino Hotel & Spa
10.2023 - Current
Security Supervisor
Bally's Kansas City Casino
02.2021 - 10.2023
Back Counter Part Specialist
Central Power Systems And Services
01.2020 - 10.2021
Receiving Parts Clerk
EXLTUBE
08.2017 - 01.2020
Retail Parts Pro
Advance Auto Parts
09.2016 - 08.2017
Retail Service Specialist
O'Reilly Auto Parts
12.2015 - 09.2016
High School Diploma -
Oak Park High School
BLS certification through Red Cross.
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