Cheyenne Carter
Denison,Texas
Summary
Detail-oriented professional with proven skills in problem resolution and time management. Recognized for enhancing customer satisfaction through efficient order processing and streamlined communication.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Presco
11.2024 - 12.2025
- Managed customer inquiries through phone, email, and chat, ensuring timely resolutions.
- Developed in-depth knowledge of product offerings to enhance customer support.
- Collaborated with team members to streamline processes for improved service delivery.
- Resolved escalated issues efficiently, maintaining high levels of customer satisfaction.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Streamlined order processing for improved customer satisfaction and increased sales revenue.
- Expedited order processing, reducing delays and increasing overall customer satisfaction.
- Reduced order processing time with careful attention to detail and accurate product picking.
- Enhanced customer satisfaction with timely order processing and proactive issue resolution.
- Reduced order processing times for increased customer satisfaction with prompt deliveries.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
Customer Service Representative
Cigna
02.2018 - 11.2023
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Handled sensitive information discreetly while verifying credentials and access permissions for restricted areas.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Office Reservation Supervisor
Tanglwood Resort
04.2013 - 04.2017
- Supervised daily front office operations, ensuring seamless reservation processes and customer service excellence.
- Trained and mentored front desk staff on system usage and customer interaction protocols.
- Implemented streamlined reservation procedures, enhancing efficiency and reducing booking errors.
- Managed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Coordinated group bookings and special requests, tailoring services to meet diverse guest needs.
- Collaborated with other departments to optimize service delivery and improve overall guest experience.
- Proactively addressed potential overbooking situations to avoid cancellations or negative guest experiences.
- Leveraged software tools for efficient data entry, tracking, and reporting of reservation details.
- Resolved guest complaints professionally, resulting in higher levels of repeat business and positive feedback.
- Collaborated with housekeeping and maintenance teams to optimize room availability and turnover times.
- Enhanced guest satisfaction by efficiently managing reservations and addressing inquiries promptly.
- Trained new employees on reservation procedures, ensuring consistency in performance and customer service standards.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
Education
High School Diploma -
Sherman High School
Sherman, TXSkills
- Customer service
- Critical thinking
- Data entry
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Customer Service Representative
Presco
11.2024 - 12.2025
Customer Service Representative
Cigna
02.2018 - 11.2023
Front Office Reservation Supervisor
Tanglwood Resort
04.2013 - 04.2017
High School Diploma -
Sherman High School