Cheyenne Colwell
Somserset,KY
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening, multitasking abilities and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing relevant information and options to successfully resolve issues.
Overview
7
7
years of professional experience
Work History
Customer Service Call Center Agent
Senture
09.2023 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Personal Shopper
Walmart
08.2022 - 10.2023
- Increased sales revenue by carefully selecting high-quality products tailored to unique needs of each client.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
Host
Chili's Bar And Grill
03.2022 - 08.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Server
Cracker Barrel
05.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Delivery Driver
Pizza Hut
06.2020 - 10.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Assembly Technician
TTAI
06.2017 - 09.2020
- Enhanced assembly efficiency by streamlining workstations and optimizing workflows.
- Reduced production downtime by performing regular maintenance checks on tools and equipment.
- Improved product quality with meticulous attention to detail during assembly processes.
- Increased team productivity, training new hires on assembly procedures and techniques.
Education
High School Diploma -
Schuylkill Haven Area High School
Schuylkill Haven, PA06.2011
Skills
- Active Listening
- Time Management
- Conflict Resolution Tactics
- Call center experience
- Typing Speed
- Call Management
- Complaint Handling
- Payment Processing
Timeline
Customer Service Call Center Agent
Senture
09.2023 - Current
Personal Shopper
Walmart
08.2022 - 10.2023
Host
Chili's Bar And Grill
03.2022 - 08.2022
Server
Cracker Barrel
05.2021 - 03.2022
Delivery Driver
Pizza Hut
06.2020 - 10.2021
Assembly Technician
TTAI
06.2017 - 09.2020
High School Diploma -
Schuylkill Haven Area High School
Similar Profiles
Hope AmaonwuHope Amaonwu
CSR at SentureCSR at Senture
TESSINIE PERKINSTESSINIE PERKINS
Customer Service Representative at SentureCustomer Service Representative at Senture
KEVANIQUE BUTLERKEVANIQUE BUTLER
CUSTOMER SERVICE REPRESENTATIVE at SentureCUSTOMER SERVICE REPRESENTATIVE at Senture
Zamantha Zaray GuzmanZamantha Zaray Guzman
Medical Service Coordinator at SentureMedical Service Coordinator at Senture
Charles BatesCharles Bates
Shift Supervisor at Wendys RestaurantShift Supervisor at Wendys Restaurant