Cheyenne Conner
New Braunfels,TX
Summary
Highly proactive, goal oriented with 3 years of experience in team leadership in high volume restaurant industry. Background includes front of house management and customer service in fast-paced settings. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front of house manger position. Eager to learn, and ready to help team achieve company goals!
Overview
3
3
years of professional experience
Work History
Senior Restaurant Manager
P.F Chang’s China Bistro
09.2022 - Current
- Proficient using hot schedules/Workday scheduling.
- Training manager. Set up and conducted new hire orientations, and constructed training schedules curated for each person based on availability.
- Bar manager including inventory of the bar bi-weekly, and all LBW ordering.
- Managed bartenders first hand, and assisted in their training for 100% accuracy.
- Bi weekly TEAMS calls to share about inventory with the rest of our market.
- Developed unique events and special promotions to drive sales. Contests for staff to push our drink/food focus.
- Fostered an inclusive work environment where all employees felt valued as part of the team.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Carefully interviewed, selected, trained, and supervised staff.
- Maximized quality assurance by completing frequent line checks.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Restaurant Manager
P.F Chang’s China Bistro
07.2021 - 09.2022
- Proficient in Aloha/Aloha BOH systems
- Did all LBW ordering for Bar.
- Opened and closed the restaurant, and worked as an expediter on peak business times.
- Counted inventory for all LBW every other week to ensure accuracy, and integrity of staff.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Lubbock Cooper High School
Lubbock, Texas 05.2015
Skills
- Investigating Complaints
- ServeSafe Manager
- Employee Supervision
- Labor Management
- Customer Engagement
- Point of Sale (POS) system operation
- Inventory Management Software
- Critical Thinking
- Staff Management
- Scheduling
- Problem-Solving
- Schedule Coordination
- Customer Service
- Pre-shift walk-through
Timeline
Senior Restaurant Manager
P.F Chang’s China Bistro
09.2022 - Current
Restaurant Manager
P.F Chang’s China Bistro
07.2021 - 09.2022
Lubbock Cooper High School
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