Cheyenne Cordero
Dayton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Financial Coach
Wright Patt Credit Union
06.2023 - Current
- Guided participants in development of realistic goals and enhanced accountability on financial matters.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Automotive Sales Consultant
Carmax Dayton
06.2021 - 06.2023
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Emergency Medical Technician
Buckeye Ambulance/Kettering Health Network
01.2017 - 06.2021
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Administered CPR, oxygen and other life-saving medical treatments.
Education
Emergency Medical Technician - EMS
Shawnee State University
Portsmouth, OH09.2017
High School Diploma -
Miamisburg High School
Miamisburg, OH08.2009
Skills
- Operational Efficiency
- Microsoft Works
- Providing Feedback
- Creative Solutions
- Identifying Opportunities
- Calm and Professional Under Pressure
- Trained in Salesforce
- Active Listening Skills
Timeline
Financial Coach
Wright Patt Credit Union
06.2023 - Current
Automotive Sales Consultant
Carmax Dayton
06.2021 - 06.2023
Emergency Medical Technician
Buckeye Ambulance/Kettering Health Network
01.2017 - 06.2021
Emergency Medical Technician - EMS
Shawnee State University
High School Diploma -
Miamisburg High School
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