Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Davis

Murray

Summary

Motivated individual with excellent communication and analytical skills. Thrives in collaborating with others while working independently to find solutions to challenges.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Jordan Valley Water Conservancy District
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined calls to reduce wait times
  • Resolved customer complaints with empathy
  • Assisted customers in navigating company website for new water service customers, as well as tenant, agent and billing information change forms.
  • Gathered information about past and new customers to accurately run a final bill process and set up new customers accounts
  • Red tagged customers/turned services off for no compliance
  • Overview of analytic reports to notify customers of a flow at their property to avoid an unexpected high bill and conserve water
  • Final out accounts for prior customers
  • Attend weekly meetings to improve our team functions and communications
  • Collaborate with management current things we would like to implement with our customers to better improve customer satisfaction
  • Assist in new training protocols SOP's
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Receptionist/ Admin Assistant I

Jordan Valley Water Conservancy District
03.2023 - 09.2023


  • Completed various office tasks such as phone calls, mail, emails.
  • Maintaining lobby and walk in customers
  • Directing customers through signing in for meetings and letting the appropriate people know their clients have arrived.
  • Collaborated with management to complete various admin tasks given
  • Balanced till after helping walk in customers with payments
  • Assisted with car check out
  • Collaborated with management to create spreadsheets to track customers debt owed to avoid water shut offs

Legal Assistant

Lowe Law Group
03.2022 - 02.2023
  • Drafted cover letters for request of medical records
  • Assisted clients with HIPPA release forms for records requests
  • Assisted attorneys in preparation for litigation and notarization of documents
  • Redacted documents in preparation for discovery or trial
  • Maintained electronic client files
  • Provided excellent customer service to clients.

HR Assistant

NAMHS
05.2021 - 02.2022
  • Assisted new hires with onboarding process and benefit information
  • Executed background checks, and I-9 process for company hiring standards
  • Maintained employee and personal files
  • Conducted audits for accurate bookkeeping purposes
  • Distributed paychecks to employees and assisted with any discrepancies
  • Answered daily emails, phone calls, office mailings, and walk-in traffic.

Education

NOTARY PUBLIC -

STATE OF UTAH
09.2022

ASSOCIATES OF SCIENCE ADMINISTRATION OF JUSTICE -

SHASTA COLLEGE
03.2022

HIGH SCHOOL DIPLOMA -

E.R.C.
06.2012

Skills

  • Detailed Oriented
  • Problem Solving
  • Adaptable
  • Adept to communication skills
  • Technology driven
  • People oriented

Timeline

Customer Service Representative

Jordan Valley Water Conservancy District
09.2023 - Current

Receptionist/ Admin Assistant I

Jordan Valley Water Conservancy District
03.2023 - 09.2023

Legal Assistant

Lowe Law Group
03.2022 - 02.2023

HR Assistant

NAMHS
05.2021 - 02.2022

ASSOCIATES OF SCIENCE ADMINISTRATION OF JUSTICE -

SHASTA COLLEGE

HIGH SCHOOL DIPLOMA -

E.R.C.

NOTARY PUBLIC -

STATE OF UTAH

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Cheyenne Davis