Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Dawson

FL

Summary

Multifaceted professional with over 5 years of global experience in student advising, customer experience, and marketing-adjacent roles across remote, U.S., and U.K.-based organizations. Known for resolving complex challenges, improving customer journeys, and supporting both enrollment and sales pipelines. Proven ability to manage CRM systems, deliver cross-functional coordination, and strengthen digital communication strategies. Seeking an international opportunity in client success, marketing support, operations, or education-forward services—where communication, initiative, and results meet purpose.

Overview

10
10
years of professional experience

Work History

Enrollment & Student Support Specialist

Essential Education
09.2023 - Current
  • Advise prospective students through personalized education planning, helping them navigate program requirements, funding options, and long-term goals
  • Act as a cross-functional liaison between marketing, admissions, and student services teams to ensure consistent and accurate messaging
  • Refine enrollment workflows through CRM optimization, reducing application cycle times and increasing student conversion rates
  • Identify patterns in student inquiries to improve outreach scripts and follow-up sequences, contributing to overall retention strategy
  • Provide guidance to at-risk learners, ensuring early intervention and support referrals—helping boost student success rates
  • Key Result: Enhanced student conversion by identifying inefficiencies in the follow-up process and recommending a restructured outreach sequence

Customer Support Executive – Photo Licensing & Sales Enablement

ALAMY Inc.
06.2022 - 07.2023
  • Delivered high-touch support for a global stock photography platform, guiding clients through complex image licensing agreements for editorial and commercial use
  • Supported international customers—including marketing agencies, publishers, and media outlets—through sales consultations, licensing terms, and usage clarification
  • Facilitated backend licensing workflows, ensuring accuracy in asset delivery and helping drive revenue through efficient upsell opportunities
  • Partnered with the sales and content teams to flag high-value leads, improve licensing packages, and troubleshoot licensing-related platform issues
  • Documented client interactions within CRM systems, leading to improved resolution times and stronger customer retention
  • Key Result: Contributed to an increase in successful license conversions by proactively educating clients on usage rights and identifying appropriate image packages for their needs

Customer Service Manager

Florida International University
08.2018 - 04.2020
  • Led day-to-day support operations for a large student body, resolving complex service tickets involving enrollment, billing, and technical systems
  • Mentored and developed a team of 14+ representatives, implementing training programs that raised first-response quality and team KPIs
  • Managed CRM entries, improved knowledge base documentation, and implemented ticket routing rules that reduced average resolution time
  • Facilitated collaboration with marketing and IT teams to align service messaging with university updates and platform changes
  • Produced monthly reporting dashboards to identify trends in student behavior and service bottlenecks
  • Key Result: Reduced service escalations by 15% by introducing proactive FAQ communications and streamlining internal handoffs

Executive Administrative Assistant

Seminole Tribe of Florida
12.2017 - 07.2018
  • Coordinated marketing deliverables, including team communications, content calendars, and event logistics
  • Drafted executive briefings, internal memos, and reports to support ongoing campaign efforts and decision-making
  • Collaborated with design and vendor partners to track campaign assets and ensure timely production and distribution
  • Assisted with email campaigns and mock-up creation for internal presentations and tribal event promotions
  • Key Result: Helped streamline multi-department communications, reducing project delays by implementing a shared tracking system

Office Manager

Miami Dade College
01.2016 - 12.2016
  • Oversaw daily operations for the student services front office, managing outreach, scheduling, and frontline support
  • Designed and maintained student communication templates for onboarding, application status updates, and general inquiries
  • Supported social media updates, student outreach campaigns, and student experience feedback collection
  • Maintained CRM data integrity and filing systems, enabling faster student case resolution and better reporting accuracy
  • Key Result: Reduced manual processing time by developing streamlined intake templates and document protocols

Education

Bachelor of Communication - Public Relations & Organizational Communication

Florida International University
Miami, FL
12.2020

Associate in Arts - Organizational Communication

Miami Dade College
Miami, FL
06.2016

Skills

  • Customer Experience & Enrollment Strategy
  • CRM Proficiency (Salesforce, HubSpot, Zendesk, Mondaycom)
  • Technical Support & Problem Resolution
  • Cross-Functional & Global Communication
  • Image Licensing & Digital Sales Assistance
  • Marketing Content Coordination
  • Data Quality & Compliance
  • Digital Operations & Remote Collaboration
  • SaaS Industry Familiarity
  • Student Success & Advising

Timeline

Enrollment & Student Support Specialist

Essential Education
09.2023 - Current

Customer Support Executive – Photo Licensing & Sales Enablement

ALAMY Inc.
06.2022 - 07.2023

Customer Service Manager

Florida International University
08.2018 - 04.2020

Executive Administrative Assistant

Seminole Tribe of Florida
12.2017 - 07.2018

Office Manager

Miami Dade College
01.2016 - 12.2016

Associate in Arts - Organizational Communication

Miami Dade College

Bachelor of Communication - Public Relations & Organizational Communication

Florida International University
Cheyenne Dawson
Want your own profile? Create for free at Hloom.com