Cheyenne Dell
Albany,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM and Avaya systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunications Sales Representative
Spectrum
Colonie, NY
07.2021 - 04.2024
- Take calls from existing and potential customers to paint a picture of how our services meet their connectivity needs.
- Multitasking and using multiple computer monitor systems.
- Maintained accurate records of customer accounts in a CRM system.
- Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
Customer Service Representative
Bath Fitter
Albany, NY
05.2019 - 03.2020
- Transfer incoming calls and customers to proper locations
- Multiple customer interactions via phone ensuring customer satisfaction.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative III
Maximus
Albany, NY
02.2019 - 06.2019
- Answer incoming calls from consumers including the public, potential enrollees, people who aid enrollees or act on their behalf in compliance with performance standards, policy, procedures, and protocols
- Process new applications for health care via telephone including building tax household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
- Perform co-browse interaction with consumers seeking help with the application process via the New York State of Health
- Escalate calls to the proper designated staff for resolution when needed.
Front Desk Agent/ Night Auditor
The Hampton Inn and Suites
Albany, NY
07.2018 - 01.2019
- Greet and check in guest on arrival
- Audit and balance the reports from the day shifts
- Balance cash drawers and record receipts
- Handling multiple phone lines.
Sales Associate
New York and Company
Colonie, NY
03.2018 - 03.2018
- Greeted each customer and answered all inquiries
- Handled cash, card, and check transactions
- Kept a clean working facility
- Replenished throughout the day as needed.
Personal Assistant
The Brownstone
New York, NY
04.2017 - 07.2017
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Proofread documents for accuracy prior to submission to the executive team.
- Scanned documents into electronic format for storage in a secure database system.
Stylist/ Customer Service Representative
Levi’s Strauss and Co.
New York, NY
11.2016 - 01.2017
Driver’s Helper
United Parcel Service
Bronx, NY
10.2015 - 01.2016
- Delivered and picked up packages
- Customer service
Customer Service Representative
Contemporary Services Corporation
08.2015 - 09.2015
- I greeted and helped each customer as they walked through the stadium
- Directed all customers to their proper venues.
Customer Service Representative
Manpower/ Super Bowl XLVIII
02.2014
- Provided customer service by greeting and aiding customers and responding to customer inquiries and complaints
- Inventory stock and reordered when inventory drops to specified level.
Education
Received Regents Diploma -
High School for Violin and Dance
06.2012
Skills
- Microsoft Word
- PowerPoint
- Typing proficiency
- Office equipment proficiency
- Positive and professional
- POS System Operation
- Upselling strategies
- Complaint resolution
- Inbound and Outbound Calling
- Microsoft Office expertise
Certification
- Telecommunications 10-29-2021
Timeline
Telecommunications Sales Representative
Spectrum
07.2021 - 04.2024
Customer Service Representative
Bath Fitter
05.2019 - 03.2020
Customer Service Representative III
Maximus
02.2019 - 06.2019
Front Desk Agent/ Night Auditor
The Hampton Inn and Suites
07.2018 - 01.2019
Sales Associate
New York and Company
03.2018 - 03.2018
Personal Assistant
The Brownstone
04.2017 - 07.2017
Stylist/ Customer Service Representative
Levi’s Strauss and Co.
11.2016 - 01.2017
Driver’s Helper
United Parcel Service
10.2015 - 01.2016
Customer Service Representative
Contemporary Services Corporation
08.2015 - 09.2015
Customer Service Representative
Manpower/ Super Bowl XLVIII
02.2014
Received Regents Diploma -
High School for Violin and Dance
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