Cheyenne DeShields
New York,NY
Summary
Accomplished property management professional with experience overseeing residential and commercial portfolios, recognized for cultivating strong relationships with stakeholders, tenants, and teams to drive growth and operational excellence. Demonstrates a proven track record of enhancing property performance, boosting tenant satisfaction, and maximizing revenue through strategic budgeting, vendor coordination, and streamlined management processes. Skilled in navigating complex property challenges with expertise in crisis management, legal compliance, and market analysis. Ready to leverage years of hands-on experience to contribute value and innovation to a forward-thinking organization. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Prestige Management
10.2025 - Current
- Manage a 700-unit, nine-building multifamily portfolio, overseeing daily operations, resident services, and regulatory compliance
- Lead, train, and supervise onsite teams of superintendents, porters, leasing, and administrative staff across multiple properties
- Direct maintenance operations, capital repairs, and emergency response to ensure building safety, habitability, and operational efficiency
- Oversee rent collections, arrears, and delinquency tracking, working to maximize cash flow and reduce outstanding balances
- Coordinate with legal counsel on nonpayment, holdover, and eviction cases, including court documentation, stipulations, and compliance tracking
- Manage resident relations and escalations, resolving disputes, lease violations, and building-wide concerns
- Oversee unit turnovers, vacancies, and leasing activity, ensuring timely rent-ready delivery and occupancy stabilization
- Approve vendor invoices, monitor operating expenses, and support property budgets and financial reporting
- Conduct regular property inspections to maintain NYC housing code, Fair Housing, and company policy compliance
- Prepare and submit operational, occupancy, and legal status reports to senior management and ownership
- LIHTC Compliance & Leasing
Property Manager
McIver Homes
02.2025 - 10.2025
- Administer full LIHTC compliance for a 100% tax credit property under the 40/60 income set-aside
- Process initial certifications, annual recertifications, and interim recertifications in accordance with IRS Section 42 and state housing agency requirements
- Verify income, assets, bank statements, and third-party documentation for all households
- Maintain accurate tenant files and prepare for audits and state monitoring reviews
- Monitor over-income households and ensure proper reporting and compliance tracking
- Maintain waitlist, unit availability, and compliance-driven leasing priorities
- Property Operations
- Resident & Legal Coordination
- Financial & Administrative Oversight
- Communication & Corporate Reporting
Senior Property Manager
Hunter Homes, LLC
08.2023 - 11.2024
- Oversaw day-to-day operations for a diverse portfolio of residential, commercial, and condominium properties, ensuring optimal performance and tenant satisfaction.
- Built and maintained strong tenant relationships, collaborated with condo boards, and worked directly with single-unit owners to address their unique needs.
- Managed budgets to improve profitability and led a team of property management professionals, providing training for incoming managers to ensure smooth transitions and maintain operational excellence.
- Successfully implemented cost-saving measures, streamlined maintenance and leasing processes, and ensured full compliance with property regulations, contributing to high occupancy rates and operational efficiency.
- Accomplishments: Achieved a 100% tenant satisfaction rate by building strong tenant relationships, promptly addressing concerns, and implementing effective tenant engagement initiatives.
- Increased property profitability by over 15% through strategic budget management, cost-saving measures, and effective vendor negotiations.
- Developed and managed comprehensive property budgets, accurately forecasting income and expenses, ensuring financial targets were met, and contributing to an overall increase in property profitability.
- Enhanced operational efficiency by using property management software to streamline lease tracking, financial reporting, and administrative tasks.
Leasing Manager
Placemark
07.2022 - 07.2023
- Managed leasing operations for a portfolio of 82 residential units, focusing on occupancy growth, tenant satisfaction, and financial performance.
- Collaborated with tenants, maintenance teams, and city officials to maintain high property standards and ensure compliance.
- Accomplishments: Achieved a remarkable occupancy increase from 62% to 98% within a year by developing and executing targeted leasing and marketing strategies, including personalized tenant outreach and local market analysis.
- Recovered over $100k in overdue rent through diligent communication, strategic payment plans, and effective follow-up, significantly boosting property cash flow and reducing delinquencies.
- Oversaw maintenance operations, ensuring all tasks were completed on schedule and met city compliance standards, resulting in zero violations and improved tenant satisfaction.
- Designed and hosted tenant engagement initiatives, including community events and open office hours, strengthening tenant relationships and achieving a retention rate of over 90%.
- Streamlined leasing processes by coordinating showings, processing applications, and managing lease renewals, reducing vacancy turnaround times and ensuring a seamless tenant experience.
Program Specialist, Office Manager
Jericho Project
09.2018 - 06.2022
- Supported a mission-driven organization focused on providing housing and support services for individuals in need.
- Oversaw client enrollment, coordinated program activities, and collaborated with team members to ensure the effective delivery of services and resources.
- Accomplishments: Oversaw the client enrollment process, ensuring consistent participation of 150 clients annually while maintaining program efficiency and compliance.
- Provided individualized support to clients in obtaining required documentation, expediting enrollment and facilitating access to secure housing.
- Collaborated with cross-functional teams to design and implement program objectives and strategic initiatives, aligning with organizational goals.
- Planned and executed targeted outreach events, effectively increasing program awareness and attracting prospective clients and community partners.
- Managed daily office operations, including scheduling, documentation, and resource allocation, ensuring smooth administrative support for program activities.
Assistant Property Manager
Seaview Estates
04.2015 - 08.2018
- Supported the management of a 361-unit residential property, ensuring smooth day-to-day operations and tenant satisfaction.
- Played a key role in leasing, maintenance coordination, and regulatory compliance while fostering a positive community atmosphere.
- Accomplishments: Conducted property showings, followed up with prospective tenants, and processed applications and lease agreements, contributing to a consistent occupancy rate of 98%.
- Supervised the maintenance team, ensuring timely resolution of work orders and adherence to quality standards, reducing tenant complaints.
- Collaborated closely with the Property Manager to oversee building upkeep and maintain full compliance with HPD regulations, avoiding fines and violations.
- Mediated tenant disputes and implemented solutions to maintain positive tenant relations and a high retention rate.
- Maintained accurate records of tenant correspondence, lease documentation, and maintenance activities, ensuring seamless property operations.
Education
High School Diploma - High School for Environmental Studies
Center for Real Estate Education
Skills
- Writing skills
- Budgeting
- Resource sharing peer support
- Building exterior maintenance
- Expense reports
- Budget management
- Onboarding process management
- Technical Proficiency
- Data collection
- Organizational skills
- Attention to detail
- Socialization peer support
- Computer operation
- Property leases
- Team management
- Microsoft Excel
- Driving
- Microsoft Word
- Yardi
- Contract review
- Individual consumer customer service
- Productivity software
- Project coordination
- Basic math
- OneSite
- Workplace health and safety regulatory compliance
- Marketing
- Emotional peer support
- Regulatory compliance
- Computer skills
- Electrical systems
- Tenant account reconciliation
- Contract management
- Documentation review
- Maintenance
- Property maintenance
- Team supervision
- CRM system proficiency
- Real estate companies
- Talent acquisition
- Real estate administrative experience
- Customer relationship building
- High volume recruitment
- Interpersonal communication
- Construction management
- Interpersonal skills
- Client relationship development
- Customer inquiry handling
- Analysis skills
- Clerical experience
- Portfolio management
- Data center experience
- Supervising experience
- Social media management
- Mechanical knowledge
- Maintenance work
- Conflict management
- Microsoft Outlook
- Office experience
- Computer literacy
- Tax experience
- Microsoft Office
- Decision making
- Time management
- Administrative experience
- Leadership
- 40 Property Management Budget Management Team Leadership Lease Negotiations Crisis Management Conflict Resolution Tenant Relations Fair Housing Policies Security Management Marketing Strategy Vendor & Contractor Relations Legal Compliance
- Residential real estate transactions
- Landlord-tenant law
- Customer service
- Data entry
- Vendor management
- Building interior maintenance
- Strategic thinking
- Property management
- Real estate law
- Team motivation (leadership skill)
- Maintenance management
- Employee onboarding
- Construction
- Environmental compliance
- Animal care
- Senior leadership
- Carpentry
- Rent roll report preparation
- Escalation handling
- Relationship management
- Contracts
- Management
- Taleo
- Clear language communication
- Phone etiquette
- Lease or rental agreement management
- Negotiation
- Multi-line phone systems
- Executive administrative support
- Financial management
- Property management company experience
- Property management tools
- Marketing management
- Vehicle maintenance
- Fair Housing regulations
- Project management
- Community engagement
- Strategic management
- Operations management
- Income statement preparation
- Communication skills
- Landscape maintenance
- Program management
- Legal administrative experience
- Rent payment plan negotiation
- Staff training
- LIHTC
- Sales
- Section 8
- Financial statement preparation
- Peer skill sharing
Certification
- Driver's License
- Certified Property Manager
- Real Estate Broker
Languages
English
Timeline
Property Manager
Prestige Management
10.2025 - Current
Property Manager
McIver Homes
02.2025 - 10.2025
Senior Property Manager
Hunter Homes, LLC
08.2023 - 11.2024
Leasing Manager
Placemark
07.2022 - 07.2023
Program Specialist, Office Manager
Jericho Project
09.2018 - 06.2022
Assistant Property Manager
Seaview Estates
04.2015 - 08.2018
High School Diploma - High School for Environmental Studies
Center for Real Estate Education