Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cheyenne Dillard

Summary

Talented associate with a proven ability to multitask and maintain a friendly attitude even under pressure. Efficiently builds loyalty and long-term relationships with customers while maintaining a professional demeanor. Committed to ensuring customer satisfaction at all times. Demonstrates strong determination to dedicate oneself to work and ensure tasks are completed thoroughly. Hardworking team player equipped with necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Prepared Foods Associate Team Leader

Whole Foods Market
01.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed plan-o-grams and layouts that maximized sales.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Enhancing team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Provided ongoing support to establish open and professional relationships with team members and achieve quick resolutions for various issues, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • lead by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Enhanced communication strategies, ensuring clear and timely information is exchanged within team enabling team to handle increased workloads without compromising quality.
  • Cross-trained existing employees to maximize team agility and performance.
  • Increased customer satisfaction by closely monitoring and delivering superior services as well as addressing any issues promptly.
  • Creates strong client relationships, leading to repeat business and referrals.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw quality control measures, maintaining high standards for all product outputs.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Gathered, organized and input information into digital database. Generating reports detailing findings and recommendations.

Premium Bartender

Banc of California Stadium
08.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, as well as card transactions, ensuring accurate accounting at the end of each shift.

Mail Presorter

Pitney Bowes Presort Services
12.2022 - 01.2023
  • Increased accuracy of mail distribution by consistently double-checking labels and destinations.
  • Ensured timely delivery of mail by promptly completing pre-sorting tasks each day.
  • Conducted routine safety inspections within the work area to ensure compliance with company and regulatory standards.
  • Reduced processing time for incoming mail by accurately pre-sorting packages and letters.
  • Supported the implementation of an automated sorting system, resulting in improved speed and accuracy of the overall process.
  • Monitored equipment performance regularly; troubleshooting minor issues proactively or escalating concerns as necessary for timely resolution.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Maintained high level of confidentiality with mail items in line with regulations.

Prepared Foods Order Writer

Whole Foods Market
08.2019 - 09.2022
  • Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction.
  • Prioritized urgent orders efficiently without compromising accuracy or quality standards.
  • Reduced processing time with diligent attention to detail, ensuring accurate data entry and timely submission of orders.
  • Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
  • Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
  • Contributed to company growth by identifying opportunities for cross-selling additional products during the order writing process.
  • Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
  • Participated in inventory management initiatives, collaborating with warehouse personnel to ensure adequate stock levels were maintained for fulfilling orders promptly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Served as a subject matter expert on all aspects of the ordering process, aiding colleagues when they encountered challenges or required assistance.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.

Shopper

Amazon
12.2019 - 07.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Tracked substitutions and informed customers of changes.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept work areas neat, clean and free from debris.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Performed daily opening/closing procedures according to company guidelines for operational excellence.

Prepared Foods Team Member

Whole Foods Market
03.2016 - 08.2019
  • Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
  • Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
  • Monitored food temperature, discarding items not stored correctly.
  • Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
  • Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
  • Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
  • Operated food slicers and chopper in accordance with safety guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Prepare food items by following recipes and product directions.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Loaded dishes into dishwashing machines. and sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Assisted in setting up and breaking down kitchen stations.
  • Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
  • Assisted in the creation of visually appealing displays that drew customers'' attention to featured items or promotions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Checked refrigerated and frozen cases and replenished low stock every day.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Instacart Shopper

Instacart
03.2018 - 05.2019
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Picked and packed order items.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Barback

Alvarez & Co. Bartending
01.2019 - 02.2019
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.

Sales Associate

Razz-L Dazz-L (Custom Bling Tee's and Accessories)
06.2015 - 02.2016
  • Organized racks and shelves to maintain visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Office Assistant

Guidance Church of Religious Science
06.2015 - 08.2015
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, visitor inquiries, organizing files, and maintaining a clean workspace
  • Input data into spreadsheets and databases.
  • Expedited document processing with accurate data entry and timely filing.

Education

No Degree - Pharmacy

California State University Los Angeles
Los Angeles, CA

High School -

Los Angeles Senior High School
Los Angeles, CA
06.2015

Skills

  • Desire to coach and mentor others for growth
  • Excellent interpersonal skills
  • Motivational skills
  • Team building and motivation skills
  • Problem-Solving
  • Attention to Detail
  • Customer Service
  • Data Entry
  • Inventory Management
  • Workflow Optimization
  • Patience and Tolerance
  • Hospitality service expertise

Certification

  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
  • ServSafe Alcohol - National Restaurant Association.
  • Professional Bartender's Certificate – ABC Bartending Schools.

Timeline

Prepared Foods Associate Team Leader

Whole Foods Market
01.2023 - Current

Mail Presorter

Pitney Bowes Presort Services
12.2022 - 01.2023

Shopper

Amazon
12.2019 - 07.2021

Premium Bartender

Banc of California Stadium
08.2019 - Current

Prepared Foods Order Writer

Whole Foods Market
08.2019 - 09.2022

Barback

Alvarez & Co. Bartending
01.2019 - 02.2019

Instacart Shopper

Instacart
03.2018 - 05.2019

Prepared Foods Team Member

Whole Foods Market
03.2016 - 08.2019

Sales Associate

Razz-L Dazz-L (Custom Bling Tee's and Accessories)
06.2015 - 02.2016

Office Assistant

Guidance Church of Religious Science
06.2015 - 08.2015

High School -

Los Angeles Senior High School

No Degree - Pharmacy

California State University Los Angeles

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Cheyenne Dillard