Cheyenne Dixion
Amarillo,Texas
Summary
Dynamic billing professional with extensive experience at Giving Home Health, excelling in home health billing and reimbursement. Proven track record in optimizing workflows and training teams, enhancing compliance and accuracy. Strong communicator and collaborative leader, dedicated to improving patient engagement and reducing claim aging through innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Biller
Giving Home Health
Amarillo, Tx
07.2022 - Current
- Directed daily billing operations for home health services, ensuring regulatory compliance and accuracy.
- Managed complete billing cycle, including claim preparation, submission, corrections, and appeals.
- Identified reimbursement barriers and implemented strategies to reduce aging claims.
- Oversaw payroll processing for over 700 contractors, ensuring accuracy in payable hours.
- Collaborated with clinical and administrative teams to address documentation gaps impacting billing.
- Trained new billing staff on processes, payer rules, and system navigation techniques.
- Represented billing department in multi-departmental meetings and initiatives to enhance communication.
- Streamlined workflow efficiency by optimizing billing procedures and performance goals.
Committee Involvement
Giving Home Health
Amarillo, Tx
07.2022 - Current
- Amarillo Service Committee Board: Founding member of the Office Community Service Committee, helping to launch and coordinate ongoing volunteer initiatives for employees across the region.
- Organized and facilitated multiple large-scale donation drives, including food, coat, hygiene, and wild animal supply drives, strengthening community relationships and increasing employee participation.
- Led planning and communication for the blood drive and blood bank volunteer opportunities, collaborating with the local center. Championed a culture of service within the workplace, encouraging team involvement, and ensuring every drive was executed safely, efficiently, and with high engagement.
- Employee Engagement Committee: Supported initiatives to improve workplace culture and team connection.
- Community Outreach: Coordinated and hosted multiple community outreach booths to educate patients on available benefits, increasing awareness, and generating high-quality leads for the company.
- Built positive relationships with community members through face-to-face engagement, answering questions, and providing personalized guidance.
- Led outreach efforts at local events, including calling numbers and interacting with attendees to promote services and drive interest.
- Consistently identified outreach opportunities, strengthened company visibility, and supported strategic growth within the patient market.
Phlebotomist / Supervisor
Oklahoma Blood Institute
07.2019 - 07.2022
- Sanitized and maintained sterile equipment and workspaces to uphold safety standards.
- Monitored donor safety and well-being throughout donation processes.
- Delivered exceptional customer service while educating donors on procedures.
- Registered donors, conducted physical assessments, and scheduled appointments efficiently.
- Trained and supported new and existing team members to enhance operational effectiveness.
- Responded quickly and effectively to emergency situations.
- Ensured compliance with federal regulations governing laboratory procedures.
- Calibrated equipment according to manufacturer specifications.
- Scheduled appointments and managed patient flow to minimize wait times.
- Supervised blood collection operations to ensure compliance with safety standards.
- Coordinated schedules for donor drives and blood donation events.
- Managed inventory of supplies and ensured availability for operations.
- Conducted quality control checks on equipment and processes regularly.
- Monitored employee productivity to provide constructive feedback and coaching.
Lead Infant Teacher
Saint Paul Children Day Out
Amarillo, Texas
07.2018 - 07.2019
- Sanitized toys, equipment, and learning areas to maintain safety.
- Monitored feeding, diaper changes, and medication administration.
- Maintained detailed documentation for each child's care and daily needs.
- Collaborated with parents and multidisciplinary teams for developmental planning.
Substitute Teacher
Sunray ISD
Sunray, Texas
02.2018 - 06.2018
- Maintained classroom safety and organization.
- Followed teacher lesson plans, supported student learning, and documented progress.
- Used technology to enhance student engagement.
Education
High School -
Canyon High School
05-2015
Skills
- Home health billing and reimbursement
- Medicare, Medicaid, and private insurance
- Claims processing and appeals
- EMR and billing systems
- Workflow optimization and compliance
- Team leadership and training
- Patient care and safety protocols
- Documentation accuracy
- Committee collaboration and improvement
- Electronic health records (EHR)
- Microsoft Office suite
- Google Workspace applications
- Microsoft Teams collaboration
- Effective communication skills
- Multitasking and prioritization
- Attention to detail and accuracy
- Quick learner
- Collaborative team player
- Compassionate patient focus
Certification
• First Aid & CPR Certified
Timeline
Lead Biller
Giving Home Health
07.2022 - Current
Committee Involvement
Giving Home Health
07.2022 - Current
Phlebotomist / Supervisor
Oklahoma Blood Institute
07.2019 - 07.2022
Lead Infant Teacher
Saint Paul Children Day Out
07.2018 - 07.2019
Substitute Teacher
Sunray ISD
02.2018 - 06.2018
High School -
Canyon High School