Cheyenne Douglas
Lakeland,FL
Summary
Dynamic People Department Manager with a focus on leadership development, employee relations, and organizational development. Delivered effective employee engagement strategies and improved operational efficiencies across departments, driving overall team performance and employee satisfaction.
Goal-oriented manager with distinguished experience in fast food industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Willing and able to show up at any giving time.
Overview
9
9
years of professional experience
Work History
People Department Manager
Sumpter Enterprise
SpiritLake Road, FL
04.2025 - Current
- Developed and implemented employee engagement strategies to enhance workplace culture.
- Led talent acquisition initiatives, streamlining recruitment processes and improving candidate experience.
- Managed performance evaluation systems, ensuring alignment with organizational goals and employee development plans.
- Develop and implement efficient scheduling processes to optimize workforce allocation.
- Analyze scheduling data to identify trends and improve operational efficiency across departments.
- Led recruitment strategy to attract top talent, enhancing overall team performance.
- Developed and implemented training programs for new hires, improving onboarding efficiency.
Assistant Store Manager
Sumpter Enterprise
Lakeland, FL
06.2022 - 04.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on store policies and procedures.
- Implemented inventory management strategies to optimize stock levels.
- Coordinated merchandising efforts to enhance product visibility and sales.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Managed customer inquiries and resolved issues to foster positive relationships.
- Led team meetings to communicate goals, share feedback, and encourage collaboration.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Kitchen Department Manager
Prado Enterprise
Lakeland, FL
01.2017 - 07.2022
- Supervised kitchen staff to ensure efficient workflow and adherence to safety standards.
- Streamlined inventory management processes, leading to reduced waste and improved cost control measures.
- Collaborated with other departments to optimize menu planning and improve overall customer satisfaction.
- Monitored food preparation practices to maintain quality standards and compliance with health regulations.
- Led daily team meetings to communicate goals, assign tasks, and motivate staff towards high performance.
- Mentored junior staff members, sharing industry knowledge and promoting professional growth opportunities.
Guest Service Department Manager
Prado Enterprise
Lakeland, FL
01.2017 - 07.2022
- Led guest service initiatives to enhance customer satisfaction and loyalty.
- Trained and developed team members on service protocols and best practices.
- Streamlined operational procedures to improve efficiency in service delivery.
- Resolved guest complaints promptly, ensuring positive experiences and retention.
Education
Associate of Arts - Medical Technology
Travis Tech
Lakeland, FL07-2026
Associate of Science - Music Education
Polk State College
Winter Haven, FL07-2017
Skills
- Reaching targets
- Controlling labor
- Scheduling
- Customer Service
- Cleanliness
- Voice
- Coding
- HR Specialist
Child Care Providers
On call childcare providers
- Christina lingo: 1 (863) 600- 6705
- Katie Smith: 1 (863) 397- 5581
- Wendy Oakley: 1 (863) 301-0831
I have childcare so I will 100% will be able to do what is right for the store.
(Special exceptions is when they request days off, sick, emergency, death).
Timeline
People Department Manager
Sumpter Enterprise
04.2025 - Current
Assistant Store Manager
Sumpter Enterprise
06.2022 - 04.2025
Kitchen Department Manager
Prado Enterprise
01.2017 - 07.2022
Guest Service Department Manager
Prado Enterprise
01.2017 - 07.2022
Associate of Arts - Medical Technology
Travis Tech
Associate of Science - Music Education
Polk State College